Analyst III – Product Quality & Reliability

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for collecting, processing, analyzing and reporting data related to Engineering Operations. Produces complex, high-priority recurring and ad-hoc reports with the purpose of measuring progress towards goals, measuring performance against objectives and identifying improvement opportunities. Consults directly with internal and external customers. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Job Description

Job Summary:

This position plays a critical role in driving data-informed decisions that enhance product quality and reliability across consumer devices. This role requires strong analytical skills, cross-functional collaboration, and a proactive mindset to identify trends, solve complex problems, and support strategic initiatives. You will work closely with engineering, operations, and customer experience teams to ensure data accuracy, actionable insights, and continuous improvement.

Key Responsibilities:

• Analyze device performance, reliability KPI’s, device telemetry and metrics, and customer satisfaction (CSat) data to identify improvement opportunities.
• Own and drive analysis for key initiatives, including error tracking, ticket resolution trends, and release impact assessments.
• Collaborate with our stakeholder teams to align on priorities and ensure timely delivery of insights.
• Develop decks to communicate findings to an executive audience.
• Support working groups focused on high-impact reliability issues, contributing to root cause analysis and solution tracking.
• Mentor junior analysts and contribute to team knowledge sharing.
• Assist in expanding the team’s global data capabilities through partnerships or direct access to datasets.

Must Have Skills:

• Bachelor’s degree in Communication Studies, Business, Data Analytics, or a related field.
• 3–5 years of experience in data analysis in a product or quality-focused environment.
• Proficiency in SQL, Python, or other data tools; experience with visualization platforms (e.g., Tableau, Power BI, Amazon Quicksights).
• Strong communication skills with the ability to translate complex data into executive friendly verbiage and actionable insights.
• Experience working in cross-functional teams and managing multiple priorities.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Ad Hoc Reporting; Quantitative Data; Structured Query Language (SQL); Analytical Thinking; Cross-Functional Teamwork

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years