Analyst, AI Enablement & Engagement

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Analyst, AI Enablement & Engagement, will play a critical role in driving adoption of Artificial Intelligence tools and practices across Comcast. This position supports the enterprise-wide strategy to empower every employee with AI capabilities by developing awareness, training, support systems, and measurement frameworks. The Analyst will help ensure that AI becomes embedded in the company’s cultural norms, equipping employees to confidently and responsibly use AI in their daily work.

Job Description

As a member of the AI Enablement & Engagement workstream, the Analyst will collaborate with the AI Center of Excellence, Workforce IT, HR, Learning & Development, Internal Communications, and business partners to accelerate AI adoption. The role involves analyzing adoption data, producing reporting on progress toward enterprise KPIs, and supporting scalable enablement initiatives such as onboarding, training, and certification programs. This Analyst will act as a connector between technical teams, business leaders, and end-users, ensuring consistent communication, accessible resources, and measurable impact in AI adoption.

Core Responsibilities

AI Awareness & Communications

• Support internal communications campaigns to keep employees informed on available AI tools, emerging trends, and enterprise progress
• Partner with HR and Internal Comms to deliver ongoing AI updates through portals, newsletters, and events

Enablement & Training

• Contribute to the design, delivery, and tracking of AI training, including 101 sessions, certifications, and scalable learning solutions
• Gather and analyze feedback to evolve training approaches as tools mature
• Partner with Learning & Development and the AI COE to build accessible learning pathways

Tooling & Support

• Help maintain access pathways for enterprise AI tools (e.g., Copilot Chat)
• Support employees through enablement resources, acting as a liaison to technical support teams
• Track adoption roadblocks and escalate to leadership when needed

​Measurement & Reporting

• Track progress against enterprise adoption goals (e.g., % of employees trying AI tools, weekly active usage)
• Develop dashboards and reports in partnership with Enterprise Business Intelligence to measure enablement, adoption, and business impact
• Present findings and recommendations to leadership and stakeholder groups

Cultural Engagement

• Support initiatives that integrate AI into daily work, such as hackathons, share sessions, and recognition programs
• Contribute to embedding AI adoption into employee development goals

Qualifications:

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Collaborating; Data Analytics; Analytics

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years