Solutions Design Engineer 1

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Job Description Summary The Engineer 1, Telephony Network Engineering – Design (SDE) role is responsible for supporting the day‑to‑day design, planning, and management of telephony transport and network functions across all divisions and markets. This position provides intermediate level call designs/call routing flow, documentation, and engineering support for various telephony initiatives. The SDE works closely with internal teams, technical specialists, and vendors to ensure design accuracy, maintain service continuity, and confirm all required process steps are completed so orders flow correctly and are ready for billing. The SDE contributes to creating an atmosphere of one Comcast and supports order management and design readiness, ensures SLA compliance, and assists with project status reporting. Work is completed under general supervision and may require cross‑functional collaboration, effective communication, and strong organizational skills. Success in this role requires technical aptitude, attention to detail, urgency, collaboration, and forward‑thinking.

Job Description

Core Responsibilities

• Perform intermediate‑level telephony design engineering duties, including developing transport and call‑flow designs for telephony initiatives.
• Document circuit, facility, and transport designs with accuracy, ensuring all orders meet established standards.
• Partner with internal and external teams to support call‑flow requirements and provide design clarity as needed.
• Collaborate with technical leads to prevent customer service interruptions and assist in analyzing and resolving issues.
• Work with management and team members to create, update, and maintain Processes and Policies  for the Solution Design Engineering function.
• Ensure all process updates and changes are understood, implemented, and communicated.
• Coordinate with vendors and internal leadership to identify the most effective, technically appropriate connectivity solutions.
• Review customer orders for Day of Install (DOI) requirements and execute all DOI‑related steps with accuracy.
• Complete assigned design workflow tasks in compliance with established procedures and quality standards.
• Provide customers with appropriate detail and documentation to prevent escalations and ensure clear expectations.
• Ensure all documented process activities are completed so orders progress correctly through workflow and billing systems.
• Adhere to all prescribed KPIs, goals, SLAs, and performance metrics.
• Manage workload effectively within allotted timeframes while following Company operational policies.
• Support continuous process improvement efforts by identifying workflow gaps and recommending enhancements.
• Contribute to a culture of One Comcast through collaboration, shared accountability, and partnership across teams.

Specialty Capabilities

• Orion Platform Proficiency: Demonstrates working knowledge of the Orion  order‑management platform, including navigating order details, validating workflow steps, reviewing errors, and ensuring orders progress accurately through upstream systems.
• Business VoiceEdge (BVE) Knowledge: Understands core BVE product architecture, call‑routing behavior, feature hierarchy, endpoint considerations, and design standards related to Business VoiceEdge deployments.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Business; Solutions Design; Customer Service

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years