Senior Specialist, Employee Communications

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This is an exciting opportunity to drive strategic, company-wide employee communications for the Customer Experience Strategy & Operations (CXSO) team as a Sr. Specialist, Employee Communications. In this role, the Sr. Specialist will develop and execute communications for internal audiences on a wide variety of related messages, programs, policies and initiatives. The Sr. Specialist will closely collaborate with other Employee Communicators and CXSO functional teams to develop and communicate executive leader messages, national programs, operational changes, events and initiatives, town halls, and integrated organization-wide communication strategies.

Job Description

Core Responsibilities

• Manages employee communications initiatives designed to support key business objectives, long-term goals and projects.
• Assists development of communications plans.
• Writes and edits organization-wide communications.
• Maintains and enters data and information into project planning platform/reporting databases/reports.
• Assists in managing day-to-day communications support and operations.
• Works with stakeholders to understand and communicate business priorities.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.

Education:

Bachelor’s Degree

Relative Work Experience:

3-5+ years

Qualifications:

• Writing test and samples required
• Education Level: Bachelor’s Degree in Communications, English, Journalism or similar program
• Related experience in HQ and Corporate environment
• Accustomed to communicating to large employee audiences
• Excellent verbal and written communication skills
• Strong writing, formatting and proofreading skills
• Attention to detail
• Ability to work within a fast paced, deadline-driven environment
• Ability to exercise decision making and work independently
• Ability to manage multiple tasks
• Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint) required
• Strong proficiency in Graphic Design software (Photoshop, Illustrator, In Design, etc.) is desired
• Experience with Video Production software (Premiere Pro, After Effects, Final Cut Pro, etc.) is desirable but not required
• Familiarity with business management software (SharePoint, Smartsheet, etc.) is preferred
• Regular, consistent, and punctual attendance is required; must be able to work nights and weekends, variable schedule(s) as necessary
• Other duties and responsibilities as assigned

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills:

Writing; Employee Communications; Employee Engagement; Strategic Communication Planning; Project Planning

Salary:

National Pay Range: $54,992.91 USD-$128,889.63 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years