Senior Manager of Advanced Advertising Operation

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Digital Fulfillment team sits within the Portfolio Operations organization and works with a variety of stakeholders, including Advertising Operations and Campaign Management, to monitor the performance of our supply and demand channels and resolve ad delivery issues.  The Senior Manager of Digital Fulfillment will lead the team tasked with troubleshooting ad delivery escalations. The Senior Manager of Digital Fulfillment will understand Effectv’s value proposition in the market and the nuances of digital ad products. They will stay current on our internal product roadmap as well as developments in the advertising industry. The Senior Manager is responsible for building and nurturing partner relationships and identifying areas of opportunity to achieve organization-wide goals. The Senior Manager will oversee the day-to-day operations of fulfillment talent and work directly with senior leadership to ensure successful and strategic execution and workflow. The ideal candidate is highly technical and must have an excellent working knowledge of impression based advertising, troubleshooting ad delivery issues, and exceptional analytical and problem solving skills regarding pacing, delivery, optimization, and reporting.

Job Description

Core Responsibilities:  

Manage, upskill, develop, and support team of Analysts responsible for Tier 2 escalation support for all impression based Effectv Advertising products 

Capture and analyze operational metrics tied to team, strategize and execute on opportunities for team improvement and productivity 

Partner with stakeholders to isolate and improve upon operational errors 

Build strong relationships with business and technology stakeholders and champion 

continuous improvement initiatives across the organization’s product portfolio. 

Serve as escalation to solve ad delivery and campaign performance issues, 

Develop new and enforce existing internal and external operations workflows to ensure smooth collaboration 

Manage to and operate alongside business and organization SLAs 

Management level review and analyze campaign pacing trends and make informed recommendations to improve key performance metrics​ 

Participate in new product and process releases and ensure upskilling of team for support 

Have complete understanding of end-to-end traffic processes and errors in placement and creative setup to isolate issues​ 

Provide guidance to team around management of tickets with various support teams across Effectv and FreeWheel 

Communicate fulfillment and delivery issues in a clear and concise manner 

Interact with ticketing users of varying role level throughout the organization 

Utilize various internal systems and tools for troubleshooting activities (such as Looker, Tableau, Operative AOS, Freewheel, Beeswax) 

General Skillsets:    

Required minimum 5-7 years of Digital Ad Ops experience  

Required minimum of 3-5 years in a leadership position within Advertising Operations 

Proven experience in delegation practices and management 

Experience leading a team of independent contributors, working to development their skillsets and coach them in their day to day 

Extensive experience troubleshooting digital ad campaigns, delivery, performance issues 

Experience working with Looker to perform data analysis against large data sets 

Understanding of campaign performance metrics 

Proven problem solving/critical and analytical skills & thinking ("connecting the dots")​; extensive track record of analytical problem solving​ in large data sets 

Experience trafficking in digital ad serving platforms and troubleshooting ad serving delivery issues 

Subject matter expert level knowledge and intelligence around backend functionality of digital ad servers, including FreeWheel, and familiarity with advertising video KPIs 

Ability to read and troubleshoot 3rd party ad delivery tags and diagnose 1st and 3rd party reporting discrepancies.  Ability to understand 3rd party macro definition, placement, and impact of shared data.  

Engaged, Attentive, Self-Starter, independent thinker, cultivates new ideas and shares with leadership  

Strong attention to detail (ability to find a "needle in a haystack")​ 

Questions the norm and “the way things are”  

Identify, establish, outline, and follow processes & best practices   

Ability and willingness to train, motivate, and upskill team members as needed  

Patience to work through a ticket with internal and external parties to dig out and develop RCA  

Receive and give generous feedback  

Exceptional time management and prioritization skills, capability of handling multiple projects and requests/tasks  

 Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills:

Leadership; Strategic Objectives; Communication

Salary:

National Pay Range: $58,841.51 USD-$137,909.79 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years