Senior Consultant, TAOS

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Supports the management of various programs within HR Service Delivery, assisting with the development and implementation of key goals, objectives, and success criteria for multiple initiatives including our enterprise-wide Drug and Background program and vendor partnerships. Responsible for contributing to program development, quality assurance activities, and coordinating among a wide range of teams to ensure that programs are within scope, and on schedule. The TAOS Programs Sr. Consultant works closely with the TAOS Program Manager to create a collaborative partnership with leaders and clients, identifying opportunities to decrease manual processes and optimize operations; ensuring delivery of world class services that meet our clients needs.

Job Description

Core Responsibilities

• Lead development of various initiatives supporting customer programs including the Comcast Drug and Background program, in support of HRSD’s organization wide priorities and objectives.
• Coordinate multiple projects and initiatives, partnering with cross-functional teams to meet leadership expectations, align organizational goals and deliver products on time.
• Continually assess existing programs and processes to increase efficiency and reduce waste with a focus on improving the candidate/customer experience.
• Create & maintain all program documentation including project plans, process maps, work assessments, technology utilization, stakeholder updates, presentations etc.
• Work with key stakeholders to identify and schedule all work required to achieve and maintain program objectives.
• Enthusiastically embrace change
• Support large-scale HCM implementation initiatives and partner with HR Technology teams to provide ongoing technical support to issues & defects resolution and testing
• Monitor, execute, and ensure quality of program deliverables.
• Proactively identify and analyze risks and provide recommendations to resolve issues. Stakeholder with senior leaders to manage proposed changes to program parameters.
• Create clearly defined, and mutually agreeable success metrics for each new program or process. Establish a plan to track, monitor, and measure program success.
• Collaborate effectively with others in order to execute tasks and fulfill key deliverables. Create and foster relationships with cross functional business partners to expand, enhance, or modify services to support departmental growth and efficiency.
• Communicate at all levels of the organization. Provide timely updates on program milestones, accomplishments, and challenges.
• Resolve all customer requests with a sense of urgency, transparency and accuracy, delivering proactive solutions that reduce reoccurring errors.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Competencies Required:

• Works collaboratively with others, establishing credibility/rapport with management, colleagues, employees, and business partners. Demonstrates organizational awareness and uses influence effectively to promote positive change.
• Strong communication skills, with an emphasis on tact and diplomacy. Ability to tell a clear and compelling story through PowerPoint, and advanced skills in all Microsoft Office applications.
• Provides feedback/insights that enables leaders to proactively resolve issues and deliver multiple options that best meets the customer needs.
• Demonstrates initiative and self-direction; digs into context and root causes and considers downstream impacts; taking action to minimize issues on the customers end with a sense of urgency and transparency.
• Strong organizational skills with the ability to handle numerous projects simultaneously. Demonstrates ability to think analytically and synthesize complex information.
• Promotes a customer-centric culture, actively encouraging sharing of ideas and cross functional collaboration. Ability to devise ways to optimize procedures and keep teams motivated.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Troubleshooting; Communication; Detail-Oriented

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Some High School Coursework

Relevant Work Experience

5-7 Years