Sales Engineer 2 (Inside Sales)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Inside Sales Engineer 2 serves as a technical partner supporting Senior Inside Sales Representatives, including Sr. CAM, Sr. BSR, Sr. OBSR, and Inside Sales Enterprise Account Managers within the Comcast Business Headquarters Inside Sales organization. This role provides technical consultation and solution support across Comcast Business connectivity, voice, managed services, and security portfolios. The Engineer supports high-volume opportunity environments by aligning customer requirements with scalable solutions and contributing to multi-product solution adoption. Role will be virtual with limited travel expectations.

Job Description

Core Responsibilities

Technical Sales Support

• Provide technical consultation supporting Sr. CAM, Sr. BSR, Sr. OBSR, and Inside Sales Enterprise Account Managers.
• Perform needs analysis for the Company and its customers and produces strategic, cost-effective solutions.
• Assist sellers in identifying customer requirements and aligning appropriate Comcast Business solutions.
• Translate technical requirements into clear, customer-focused recommendations.
• Support positioning of connectivity, voice, managed services, and security solutions.
• Support Sales Order process by performing administrative and documentation tasks required for order creation and service delivery.
• Develop and implement processes and procedures to improve sales engineers and sales effectiveness and reduce cycle time.
• Provides timely, support for customer forms, documentation and ISC process needs.
• Maintain current technical expertise with offered products and required certifications.
• Experienced in creating technical designs and diagrams of a customer solution.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Solution Design Support

• Support solution design aligned to customer applications, resiliency requirements, and bandwidth growth expectations.
• Contribute to multi-product solution attachment across networking, voice, and security services.

Opportunity Lifecycle Support

• Participate confidently and lead in technical discovery conversations.
• Support resolution of technical questions during the sales process.
• Provide timely technical guidance to Inside Sales partners.
• Collaborate with network engineering and architecture partner support teams as needed.

Technical Knowledge & Market Awareness

• Maintain working knowledge of Comcast Business products and services.
• Stay informed on competitive positioning and market trends.
• Apply technical knowledge to improve solution alignment and customer outcomes.

Preferred Qualifications:

• 3+ years’ experience supporting technical sales, telecommunications, or solutions engineering environments.
• Experience supporting sales organizations or high-volume opportunity environments.
• Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical audiences.
• Experience supporting solution positioning across networking, voice, or security portfolios.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint); Visio preferred.
• Results driven with a focus on goal achievement.
• Ability to work within a team, handle ambiguity, and anticipate and react to changes quickly in a fast-paced environment.
• Self-starter / self-driven, with the ability to work independently / remotely, disconnected from other team members.

Preferred Technical Experience:

Experience supporting customer environments involved:

• OSI networking fundamentals (Layers 1–7)
• Cable / HFC / Fiber delivery environments
• Business continuity / Disaster Recovery concepts
• Broadband and Dedicated Internet Functionality & Solution
• CPE (voice & data) (switches, routers, PRI, MTA)
• Ethernet services
• SD-WAN and secure connectivity solutions
• UCaaS, SIP, PRI and hosted voice technologies
• Data Networking Technologies, Functionality & Services (Layer 2, Layer3 designs and principles, SDN, SD-WAN, Security / UTM, Ethernet, VPN, Firewall, IPv4 IPv6

Preferred Certifications:

• Cisco Meraki CMNE-F or CMNA
• Cisco Meraki Black Belt (Stages 1–3)
• Fortinet FCF or FCA

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills:

Customer Experience (CX); Sales; Technical Knowledge

Salary:

National Pay Range: $54,660.00 USD-$142,343.75 USD Illinois Pay Range: $58,076.25 USD - $125,262.50 USD Colorado Pay Range: $61,492.50 USD - $130,956.25 USD Hawaii Pay Range: $71,741.25 USD - $119,568.75 USD Washington DC Pay Range: $78,573.75 USD - $130,956.25 USD Maryland Pay Range: $64,908.75 USD - $130,956.25 USD Minnesota Pay Range: $61,492.50 USD - $119,568.75 USD New York Pay Range: $64,908.75 USD - $142,343.75 USD Washington Pay Range: $61,492.50 USD - $136,650.00 USD New Jersey Pay Range: $68,325.00 USD - $136,650.00 USD Vermont Pay Range: $64,908.75 USD - $113,875.00 USD Massachusetts Pay Range: $68,325.00 USD - $136,650.00 USD California Pay Range: $61,492.50 USD - $123,364.58

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Targeted Commission: $24,000.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years