Project Manager, Enterprise

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Comcast Business is seeking a highly driven Project Manager 3 to support our National Enterprise Ethernet portfolio. This role is responsible for managing complex customer deployments, ensuring on-time delivery, and providing exceptional customer experience across large enterprise implementations. The PM3 serves as the central point of coordination and accountability for end-to-end project execution, driving collaboration across cross-functional teams while managing multiple high-visibility customer initiatives. The successful candidate will manage deployments including Ethernet Private Line (EPL), Ethernet Virtual Private Line (EVPL), Ethernet Network Service (ENS), Dedicated Internet, Retail Wavelength, Managed Wi-Fi, and other strategic National Enterprise Ethernet solutions for large enterprise customers. Strong Smartsheet expertise is critical for project tracking, reporting, workflow automation, and executive-level visibility.

Job Description

Responsibilities -

• Manage project timelines and SLA commitments for National Enterprise Ethernet product deployments, ensuring on time delivery.
• Coordinate implementation of EPL, EVPL, ENS, Dedicated Internet, Retail Wavelength, Managed Wi-Fi, and other National Enterprise Ethernet services.
• Utilize Smartsheet to track project milestones, manage dependencies, automate workflows, and provide real-time visibility to stakeholders.
• Identify, escalate, and mitigate risks impacting customer delivery timelines.
• Drive accountability across cross-functional teams including Sales, Engineering, Service Assurance, Construction, Order Management, and Field Operations.
• Meet and exceed KPI performance metrics while supporting continuous process improvement initiatives.
• Coordinate installation, testing, turn-up, and customer acceptance activities for Enterprise Ethernet services.
• Maintain accurate project documentation and ensure customer communication throughout the project lifecycle.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Strategic Objectives; Communication; Customer Service

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years