Project Delivery and Deployment Manager

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Integration Program Manager is responsible for leading the solution delivery for Technology integrations (‘eBonding’) between Comcast and Comcast Business Customers as well as device life cycle. More specifically, the Program Manager will lead programs to integrate Comcast Business service and support platforms (“ITSM”) as well as order management platforms with Customer Platforms, oversee device certification and end of life equipment. The Program Manager is expected to lead concurrent projects, guiding discussions related to eBonding with Customers, and lead a development team responsible for building detailed requirements, developing, implementing and supporting the Integration solution. The Program Manager will guide teams throughout the lifecycle of integration between Comcast Business platform(s) and Customer Platforms. The Program Manager is instrumental to providing a good Customer experience and supporting the needs of the Customer throughout the Program and Customer lifecycle.

Job Description

Core Responsibilities

• Managing a project from requirements through implementation and support in a large enterprise and matrixed environment;
• Actively participate in Pre-Sales and Sales meetings with Customers to assess requirements for integrating back-office applications, including corresponding in a professional manner to ensure requirements are understood and Comcast team is able to provide accurate timelines & estimates for delivery of eBonding solutions; 
• Work with Contracts and Finance to ensure eBonding scope of work and costs are accounted for in deals/opportunities.
• Provide live support (sometimes off-hours) for questions, troubleshooting and break-fix analysis for Customer e-Bonding integrations;
• Understands the scope of programs as defined by the business requirements and budget process. Participates in key planning milestones and acts as a guide for the core program team from initiation through execution and completion.
• Works to identify and obtain participation from required cross-functional core team members, including matrixed project managers, with guidance from Leadership or senior staff.
• Creates program plans and maintains program record. Works with a core team to identify, prioritize and schedule work that includes both new features and functionality as well as new customer onboarding.
• Assists in the development and implementation of key goals, objectives and success criteria for the program. Ensures proper documentation.
• Supports the budget and resource forecasting exercise.
• Identifies and analyzes risks and issues.
• Tracks and manages the program schedule and task details included in the program plan. Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Ensures program milestones are accomplished and ensures overall timelines are met. Documents all major plan changes in scope, approach and date delivery.
• Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Manages proposed changes to program parameters and works with Enterprise Program Management and Program Managers to ensure appropriate processes and communications are followed.
• Monitors and ensures quality of program deliverables. Works with core team and key field resources to develop and monitor deployment schedule, strategies and tools to support the implementation of programs in the field through trials and controlled customer deployments.
• Other duties and responsibilities as assigned.

Preferred skills:

• Familiar with ServiceNow ITSM, ServiceBridge deployments.
• Experience and familiarity of ITSMs (Integration System Management - ServiceNow, Remedy, etc).
• Familiar with working in Agile environment, Jira experience a plus.
• Excellent presentation and communication skills.
• Creating sound technical implementation requirements aligning architecture, process design, ServiceNow Technical Best Practice and Standards.
• Collaborate and develop and deploy Best Practices and Standard.
• Establish Baselines for new functionality to evolve ITSM, Individual KPI’s and Metrics.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills:

Customer Experience (CX); Teamwork; Solutions Delivery; Business Requirements; ITSM; Deliverables Management; Cross-Functional Teamwork

Salary:

National Pay Range: $64,310.40 USD-$150,727.50 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years