Operations Engineer - Advertising Tech Systems (Elastic/Elk and Tableau) - REMOTE

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division FreeWheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels.

Job Summary

Responsible for building, managing, operating and continuously improving Systems, Storage, Database and/or Tools Infrastructure that support Comcast Advertising's customer facing applications, back office and provisioning infrastructure in a 24/7 environment. Focuses on building, deploying and stabilizing services, systems and tools. Drives standardization and service-focused instrumentation. Provides subject matter expertise. Resolves break/fix scenarios, engaging broader teams as necessary and partners/leads vendors and regions to achieve continuous improvement. Contributes to command and control related activities focused on restoration of complex outages, communication across Comcast and rapid restoration. Works and directly leads external vendors, third parties and associated agencies when necessary to address issues across the infrastructure. May participate on 24/7 on-call rotation. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

• Develops solutions for moderate to difficult systems engineering problems. Given enough time, can solve most problems without sufficient documentation readily available. Makes corrections and adds to documentation as necessary to maintain proper procedures and engineering documents.
• Commscope Ad Serving Operating Systems & Disk Management responsibilities (if applicable): recommends disk partition layouts, Operating Systems and hardware platforms. Possesses basic familiarity with Operating System internals and can recommend tuning settings. Troubleshoots and understands kernel and OS-level processes. May manage servers remotely in a distributed environment.
• Platform Management responsibilities (if applicable): Displays understanding of database concepts, availability, performance, usage and configuration. Performs fail-overs, recoveries and restores. Understands database software interaction with OS. Sets up and troubleshoots standard replication. Solutions a wide range of applications, problems, or procedures. Solutions are imaginative, thorough, practical and consistent with the organization's objectives. Participates in logical and physical design reviews.
• Storage and Backup responsibilities (if applicable): Performs backups, recoveries and restores. Understands SAN/HBA software interaction with OS. Sets up and troubleshoots standard storage functions. Understands storage allocation impact on system performance. Conducts comprehensive performance and capacity monitoring, tuning and analysis.
• Networking responsibilities (if applicable): Installs and configures application software on servers following prescribed instructions. Understands basic layer-1/4 switch functionality and can help troubleshoot problems. Uses knowledge of networking and TCP/IP filtering. Correlates application-layer metrics and network device metrics, such as throughput, response time, congestion, dropped messages, queue depth measurement and lost data.
• Application Technologies responsibilities (Web Servers, J2EE, Applications Servers) (if applicable): Takes application specific tracing/debugging. Examines application logs and looks for specific application errors. Checks application metrics (congestion, delay stats, unreachables) for assigned subsystems. Sets up/commission alarms. Uses Opsware and other related tools. Participates fully in subsystem Ops reviews, scaling discussions and subsystem metrics analysis. Installs SSL certificates for all supported web servers.
• Actively participates in problem resolution, using knowledge about systems which are under his or her direct control. Uses a methodical troubleshooting approach.
• Proactively works with development to add additional elements to the application to continually improve monitors. Monitors system health and quality on a daily basis and provides appropriate action. Collaborates with the Service desk/NOC to ensure full understanding of the alarms and remediation steps. Independently sets up data captures, advanced logging/filters.
• Utilizes time management and project management skills to resolve issues in a timely and organized manner, effectively communicating necessary information.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Problem Resolution; Incident Response Operations; Response Time; Researching; Troubleshooting; Dynamic Ad Insertion

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years