Level 3 Coach- OVS Support

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for facilitating the successful, on-time, high quality delivery of various product development activities by leading and coaching one or more delivery teams. Plays a key role in allowing the company to meet stated objectives and continuously learning how to be more responsive to rapidly changing business conditions through the ongoing application of principles and practices of multiple agile frameworks, primarily scrum. Possesses a solid understanding of how scrum and other agile frameworks work to deliver business value and how various practices can and should evolve. Serves as the on-scene expert and not only understands these concepts, but is able to articulate their value and the dynamics of using one or more of them.

Job Description

Core Responsibilities

Core Scrum & Agile Skills:

• Deep Understanding of Scrum Framework:
  • This includes a thorough knowledge of the Scaled Agile Framework (SAFe), Scrum ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective), roles, and artifacts.
  • Proficiency in agile principles and values.

• Facilitation Skills:
  • Effectively guiding meetings and workshops.
  • Ensuring productive discussions and decision-making.

• Coaching and Mentoring:
  • Guiding the team to self-organization and continuous improvement.
  • Helping team members understand and apply Scrum principles.

• Impediment Removal:
  • Identifying and resolving obstacles that hinder the team's progress.
  • Working with stakeholders to remove external blockers.

Essential Soft Skills:

• Servant Leadership:
  • Prioritizing the team's needs and fostering a collaborative environment.
  • Leading by example and empowering team members.
• Communication Skills:
  • Clear and concise communication with team members, stakeholders, and management.
  • Active listening and the ability to convey complex information effectively.
• Conflict Resolution:
  • Mediating disagreements and fostering a positive team dynamic.
  • Promoting constructive feedback and problem-solving.
• Empathy:
  • Understanding and respecting the perspectives of team members.
  • Building trust and rapport.
• Adaptability:
  • Flexibility in responding to changing priorities and situations.
  • Embracing continuous learning and improvement.
• Organizational Skills:
  • Keeping track of many details, and ensuring that the team is organized.
• Time management:
  • Ensuring that scrum ceremonies stay within their time constraints.

Beneficial Technical Skills:

• Familiarity with Agile Tools:
  • Proficiency in tools like Jira, Confluence, or similar project management software.
  • Basic Technical Understanding: While not always required, a general understanding of the team's technical work can be helpful. This allows the scrum master to better understand the teams impediments.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills:

Scrum; Project Management; Planning Ability; Process Improvements; Agile Methodology

Salary:

National Pay Range: $74,178.01 USD-$173,854.71 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years