Inbound Sales Supervisor – Customer Experience (Acquisition Sales)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Hiring Manager: Eric Green, Manager, Inbound Sales (Acquisitions) Location: VIRTUAL | Team Size: 10–14 Inbound Sales (Acquisition) Agents Schedule: Sunday - Thursday 10:00 am – 7:00 pm EST Department Hours: Monday Through Friday, 7am – 10pm EST Saturday & Sunday, 7am – 7pm EST

Job Description

💬 Are You a People-First Leader Who Knows Sales Like the Back of Your Hand?

At Comcast, we believe that great sales start with great leadership. We’re on the lookout for a motivational, metric-driven, and people-loving Inbound Sales Supervisor to lead a team of talented Customer Account Executives (CAEs) who help customers discover the best in connectivity, entertainment, and technology.

If you’re someone who thrives on coaching others to success, loves the thrill of a high-energy sales floor, and knows how to turn goals into growth, we want to meet you.

🌈 What’s the Culture Like?

We’re glad you asked—because culture is everything here.

Our Inbound Sales team is a tight-knit, high-energy crew that celebrates wins big and small. We believe in healthy competition, real-time recognition, and lifting each other up. Whether it’s a shoutout in a team huddle, a spontaneous theme day, or a leaderboard celebration, we make work feel like a place you want to be.

We’re serious about performance—but we’re just as serious about belonging, balance, and having fun. You’ll be joining a team that:

• 💬 Communicates openly and supports one another through challenges and change.
• 🎉 Celebrates individuality and encourages everyone to bring their full selves to work.
• 🧩 Collaborates creatively to solve problems and share best practices.
• 🏆 Recognizes effort and excellence—because every win counts.

🧭 What You’ll Be Doing:

As an Inbound Sales Supervisor, you’ll be the coach, cheerleader, and strategist for your team. You’ll guide 10–14 inbound sales professionals to deliver exceptional customer experiences while hitting (and exceeding!) acquisition and upgrade targets.

Your day-to-day will include:

• 🎯 Leading with impact – Inspire and guide your team through coaching, feedback, and performance planning.
• 📈 Driving results – Monitor KPIs, identify trends, and implement strategies to boost sales and customer satisfaction.
• 🎧 Real-time coaching – Listen in, jump in, and level up your team’s performance on the spot.
• 🧠 Training & development – Equip your team with the tools, knowledge, and confidence to close deals and grow.
• 🤝 Collaborating across teams – Work with marketing, training, and leadership to align on goals and drive success.
• 🗓️ Owning the day-to-day – Manage schedules, ensure adherence to performance standards, and keep the energy high.

🧩 What You Bring to the Table

You’re more than just a sales leader, you’re a strategic coach, creative thinker, and growth-minded professional who thrives in a fast-paced, customer-first environment. Here’s what sets you apart:

• People-First Leadership & Talent Development
  You’re a skilled coach and mentor who doesn’t just manage performance—you build careers. You know how to take someone from entry-level to inbound sales rockstar through structured coaching, personalized development plans, and consistent, actionable feedback. You lead with empathy, set clear expectations, and celebrate progress every step of the way.
• Sales & Acquisition Expertise
  You bring deep knowledge of the mobile and telecom industry, with a sharp eye for identifying customer needs and closing the deal—especially in acquisition-focused environments.
• Creative Sales Strategist
  You think outside the box when it comes to engaging potential customers and designing incentive programs that motivate and convert. You’re not afraid to test new ideas and bring fresh energy to the sales floor.
• Time Management Mastery
  You know how to prioritize, pivot, and stay focused—even when things move fast. You’re organized, efficient, and always a step ahead.
• Adaptability & Flexibility
  You’re open to change and ready to grow. Whether it’s shifting schedules, evolving business needs, or new team dynamics, you stay agile and solution oriented.
• Career-Driven & Ambitious
  You’re not just looking for a job—you’re building a career. You’re hungry for growth, open to feedback, and excited about upward mobility within the organization.

🎉 Why You’ll Love It Here:

• 💰 Competitive base salary + performance incentives
• 📚 Leadership development & career growth opportunities
• 🏆 Recognition programs that celebrate your wins
• 🧘‍♀️ Comprehensive benefits (health, wellness, 401k, and more)
• 🎉 Fun, inclusive team culture with contests, events, and high-fives

✨ Let’s Build Something Great Together

If you’re ready to lead a team that’s passionate about people, performance, and possibility—this is your next big move. Bring your leadership, your sales savvy, and your spark. We’ll bring the opportunity.

Apply now and let’s start the conversation.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills:

Online Learning; Strategic Objectives; Coaching; Codes of Conduct; Customer Growth; Sales; Communication

Salary:

National Pay Range: $41,160.00 USD-$107,187.50 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Targeted Commission: $19,000

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years