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Executive Director, Sales Performance & Analysis

Location Remote, US Req ID R407715 Job Type Full Time
Category Customer Service Date posted 03/07/2025
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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

We are seeking a dynamic leader to oversee the operations of our CXSO Sales Performance and Analytics team. This role is pivotal in ensuring the continued growth and profitability of our organization. The ideal candidate will interpret organizational positioning, analysis, and will identify, investigate, evaluate, and align expectations with our short and long-term goals. This leader will collaborate with other departments in cross-functional project teams. They will contribute to the development of the organization's business strategy and provide insight on diverse and complex functions as well as Interpret business strategy and develop organizational objectives.

Job Description

Core Responsibilities

  • Manage teams that retrieve, analyze, and summarize business, operations, employee, customer, and economic data to develop business intelligence, optimize effectiveness, and predict business outcomes.
  • Oversee and develop forecasting models to predict sales, demand, and other key business metrics.
  • Oversee the preparation of reports, including variance analysis, to provide insights into business performance.
  • Analyze data to identify trends, risks, and opportunities, and present findings to senior management.
  • Monitor key performance indicators (KPIs) and financial metrics to ensure alignment with business goals.
  • Review and communicate findings through narrative-driven presentations and effective data visualizations to company executives and decision-makers.
  • Develop goals and strategic business plans, recommending ways to expand sales and profitability.
  • Identify and evaluate new ideas or strategic initiatives to achieve revenue growth and market share goals.
  • Provide leadership and direction for diverse and complex functions, often leading cross-functional project teams.
  • Contribute to the development of the organization's business strategy and align organizational objectives accordingly
  • Promote a culture of excellence, data-driven discussions, healthy skepticism, intellectual curiosity, knowledge sharing, and teamwork.
  • Serve as a subject-matter expert for assigned functions.
  • Exercise independent judgment and discretion in matters of significance.
  • Ensure regular, consistent, and punctual attendance, with the ability to work nights, weekends, and variable schedules as necessary.
  • Perform other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.


Skills:

Business Performance; Strategic Objectives; Business Strategies


Salary:

National Pay Range: $121,278.26 USD-$284,245.91 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.


The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +

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Our Benefits

We’re proud to offer comprehensive benefits to help you live your best life:

  • Medical, prescription, vision, and dental insurance for eligible employees.
  • 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay.
  • Paid time off including eight observed company holidays and flex time.
  • Exclusive perks + discounts, including tuition assistance, commuter benefits and more!

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