Dialer & Lead Management Administrator

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Dialer & Lead Management Administrator is responsible for optimizing sales performance by managing dialer campaigns and lists and all lead management workflows within the CRMs. This role evaluates performance data, identifies opportunities to improve contact rates and conversion outcomes, and partners closely with Sales Leadership to maximize productivity. As the subject matter expert for dialer configuration, lead assignment rules, list management, and compliance standards, the Administrator operates with a high degree of autonomy and provides guidance to peers and cross functional stakeholders. This role also collaborates with Sales Enablement and Communications to ensure outbound strategies and lead management processes are clearly communicated, effectively supported, and consistently executed across teams.

Job Description

Core Responsibilities

• Dialer & Lead Flow Management

• Configure and optimize dialer strategies, pacing, queues, and campaigns.
• Monitor performance metrics and adjust settings to improve connect and conversion rates.
• Manage lead routing, prioritization, and recycling; ensure compliance with dialing regulations.

• Reporting & Analysis

• Work with reporting teams to produce performance reports, dashboards, and forecasts.
• Analyze dialer, lead, and agent productivity data to identify improvement opportunities.
• Provide recommendations to Sales Leadership to drive revenue and efficiency.

• Process Optimization

• Partner with Sales, Ops, and Mktg to streamline lead management workflows.
• Identify system issues, recommend solutions, and support implementation of enhancements.

• Training & Support

• Train sales teams and support staff on dialer processes and tools.
• Maintain documentation and support adoption of new features or workflows.

• Operational Excellence

• Ensure accurate communication across teams and consistent adherence to policies.
• Maintain reliable attendance; may require variable hours.
• Perform additional responsibilities as needed.

Experience & Requirements

• 2+ years in Sales Ops, RevOps, or Dialer Administration, supporting outbound sales teams.
• Hands-on experience with Five9 (or similar dialer): campaign setup, list management, pacing, routing, and compliance.
• Working knowledge of Salesforce, including objects, lead/contact/account structure, and assignment workflows.
• Ability to diagnose performance or system issues, find root causes, and recommend solutions.
• Strong systems thinking: understands how lead flow, dialer settings, and sales behavior impact downstream results.
• Experience collaborating with Sales, Sales Ops, Marketing, Enablement, and other cross-functional partners.
• Operational mindset — proactive, detail‑oriented, and comfortable owning processes end to end.
• Solid data literacy with basic analytical capability in Excel/Sheets/CRM dashboards.
• Strong communication skills; able to translate data trends into clear recommendations.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills:

Salesforce (Software); Five9; Microsoft Excel; Sales Support; Operational Focus

Salary:

National Pay Range: $56,428.46 USD-$132,254.20 USD Illinois Pay Range: $59,955.24 USD - $116,383.70 USD Colorado Pay Range: $63,482.02 USD - $121,673.86 USD Hawaii Pay Range: $74,062.35 USD - $111,093.53 USD Washington DC Pay Range: $81,115.91 USD - $121,673.86 USD Maryland Pay Range: $67,008.79 USD - $121,673.86 USD Minnesota Pay Range: $63,482.02 USD - $111,093.53 USD New York Pay Range: $67,008.79 USD - $132,254.20 USD Washington Pay Range: $63,482.02 USD - $126,964.03 USD New Jersey Pay Range: $70,535.57 USD - $126,964.03 USD Vermont Pay Range: $67,008.79 USD - $105,803.36 USD Massachusetts Pay Range: $70,535.57 USD - $126,964.03 USD California Pay Range: $63,482.02 USD - $117,559.29

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years