Comcast Cybersecurity: National Network Surveillance Technician

Comcast experience required for this position.

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Responsibilities/Job Duties:

• Utilizemultiple software systems and applications tosupport Operations

• Assist Comcast customers inrecovery from fraudulent activity and attacks against them within the Comcast domain

• Assistother Comcast teams in understanding and addressing security, policy, service, fraud, and compliance issues

• Enforcing Comcast’s Acceptable Use Policy

• Addressingincomingoperationticketsaccurately andin a timely manner

• Answer Tier 3 incoming calls, voice mail, chat,and email 

• Maintainanactive presence inall relevantSlackand Teamschannels

• Remaincurrent on all workflow changes

• Recommend process improvements, efficiencies, and course of action,whennecessary

• Prioritizes workload and manages multiple time sensitive issues. 

• Demonstrates flexibility and adaptability to the changing needs of the business

• Is actively engaged in continuing education 

• Adheres to SPA Operations Guiding Principles

• Regular,consistent,and punctual attendance

• Consistentlymaintains(or exceeds) defined Scorecard metrics

• Other duties and responsibilities as assigned

RequiredSkills:

• Excellent verbal, written and interpersonal communication skills with both technical and non-technical audiences

• Highly organized and detail oriented

• Be able to speak to virus/malware, spam/phishing, identity theft and other risks to the securityandprivacy of computer users, including common attack vectors and best practices designed to combat such threats

• Experiencewith remote troubleshooting

• Experience with Remedy, IOP, ServiceNow, Columbo, orsimilarticketing software

• Proven analytical & problem-solving abilities

• Ability to graspnew technologiesquickly and willing to learn new applications/web interfaces

• Ability to work in a fast-paced environment

• Driven, takes initiative

• Positive outlook, collaborator, team player, motivator

• Proficiencyin the Microsoft Office Suite

• Discretion and professionalismarecritical

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - beenthusiasticlearners, users and advocates of our game-changing technology, products,and services, especially our digital tools and experiences.

• Win as a team - makebig thingshappen by working together and being open tonew ideas.

• Be an active part of the Net Promoter System - a way of working that bringsvaluableemployee and customer feedback into the company - by joining huddles,performingcallbacks,and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion& diversity.

• Do what's right for each other, our customers, investors,and our communities.

Comcast is an EOE/Veterans/Disabled/LGBT employer