Analyst 3, Credit & Collections - Fraud

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job entails leading the enhancement of business processes to mitigate fraud risk, supporting the Manager in various strategic initiatives. It involves in-depth analysis, cross-functional collaboration, and the development of technology-enabled solutions. The role acts independently, providing guidance within the organization and setting work priorities.

Job Description

Primary Responsibilities:

• Produce reporting and analysis to evaluate operational initiatives, leveraging quantitative insights to recommend actions that mitigate fraud risk, improve efficiency, and enhance the customer experience.
• Create and maintain multiple operational reports, dashboards, and reporting tools to support business performance and decision-making.
• Develop and maintain standard reporting metrics, provide quantitative analysis of relevant data, and conduct ongoing evaluation of alternatives and solutions.
• Develop and update resources, communications, and operational platforms to support business initiatives and stakeholder alignment.
• Transform complex data into clear, actionable insights by identifying trends, determining root causes, and recommending practical remediation steps that drive measurable operational improvements.
• Partner closely with Senior Specialists and operational leaders to investigate performance shifts, conduct root-cause analysis, and deliver timely, insight-driven recommendations that inform business decisions.
• Demonstrate flexibility and adaptability in a fast-paced environment by proactively shifting priorities, independently addressing emerging issues, and supporting evolving operational and organizational needs.
• Demonstrated knowledge of reporting and analytics tools, including technical proficiency in SQL, Python, Tableau, and Alteryx, to develop insights, automate processes, and support data-driven decision-making.

Additional Responsibilities:

• Leading the analysis and design of business processes across various areas to improve fraud risk management
• Executing all aspects of business intelligence analysis to support fraud risk initiatives
• Identifying fraud risk behaviors from data, analyzing patterns, and recommending preventive measures
• Assisting with the development of specific requirements for new fraud risk projects and strategies
• Collaborating with internal stakeholders to ensure the successful implementation of fraud risk initiatives
• Defining metrics to measure the success of fraud risk strategies and overseeing their monitoring and analysis
• Facilitating alignment across matrixed cross-functional teams to support fraud risk objectives
• Utilizing Quality Assurance practices to diagnose and resolve issues, ensuring the integrity of fraud risk processes
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills:

Customer Experience (CX); Strategic Objectives; Collaboration; Taking Initiative

Salary:

National Pay Range: $52,409.33 USD-$122,834.37 USD Illinois Pay Range: $55,684.91 USD - $108,094.24 USD Colorado Pay Range: $58,960.50 USD - $113,007.62 USD Hawaii Pay Range: $68,787.25 USD - $103,180.87 USD Washington DC Pay Range: $75,338.41 USD - $113,007.62 USD Maryland Pay Range: $62,236.08 USD - $113,007.62 USD Minnesota Pay Range: $58,960.50 USD - $103,180.87 USD New York Pay Range: $62,236.08 USD - $122,834.37 USD Washington Pay Range: $58,960.50 USD - $117,920.99 USD New Jersey Pay Range: $65,511.66 USD - $117,920.99 USD Vermont Pay Range: $62,236.08 USD - $98,267.49 USD Massachusetts Pay Range: $65,511.66 USD - $117,920.99 USD California Pay Range: $58,960.50 USD - $109,186.10

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years