Account Manager 1

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for developing and implementing strategies for marketing and selling Comcast Business Class products and services through indirect distribution channels. Manage ongoing relationships with third-party vendors. Drive revenue and ensure the Partners are positioning Comcast Business Class solutions to their end-users. This job is an individual contributor role that does not have direct responsibility for supervision or performance

Job Description

*** Must have valid driver's license and be able to travel ***

Responsibilities

        The Account Manager is responsible for managing the retention and expansion of Comcast Business Masergy's existing account base through building and maintaining strategic relationships with key stakeholders and users through proactive outreach, quality business reviews, and strategic advising by aligning the relevant Comcast Business Masergy resources with the customers' needs and initiatives

•             The Account Manager will be expected to drive strong Net Promoter Scores, increased cross sell and up sell, as well as optimal renewals at time of term expiration through proactive management and care of assigned book of business

•             Meet all assigned sales revenue and base growth targets

•             Coordinate and lead Quality Business Reviews with customers to ensure they maximize their investment and relationship with Masergy

•             Proactively ensure customers are educated on Masergy's entire value proposition across different products and services

•             Utilize direct and channel networks to increase footprint within the install base

•             Act as the primary point of contact for assigned customers, and coordinate internal teams to service customer need

•             Work with Sales Engineers and lead technical discovery and design

•             Work with Pricing, Contract Admin, Sales Leadership and Finance to create and gain approval on sales quotes and proposals

•             Provides accurate and detailed weekly forecast funnel via Salesforce.com

•             Consistent exercise of independent judgment and discretion in matters of significance

•             Regular, consistent and punctual attendance

•             Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

•             Other duties and responsibilities as assigned

•             Understand our Operating Principles; make them the guidelines for how you do your job

•             Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

•             Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

•             Win as a team - make big things happen by working together and being open to new ideas

•             Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

•             Drive results and growth

•             Respect and promote inclusion & diversity

•             This information has been designed to indicate the general nature and level of work performed by employees in this role

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Strategic Objectives; Proactive Behavior; Sales

Salary:

Pay Range: This job can be performed in Colorado with a Pay Range of $78,000.00 - $160,160.00

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Targeted Commission: $50,000.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years