Supervisor, UC Provisioning (Hybrid | Night Shift)

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Job Summary

The UC Carrier Provisioning Supervisor serves as a technical resource responsible for all UC Porting and Number Acquisition tasks as well as assisting Unified Communications Implementation Managers (UCIMs) with routine activities. They perform tasks such as processing all Porting requests with carrier LNP teams, Configuring users, trunks, hunt groups, CC1, etc. in the BroadWorks application server. In the course of their daily tasks, the specialist will interface with PSTN carrier porting teams, CB Masergy UCIM/PMs, and directly with the end customer as appropriate. Special projects will be periodically assigned.

Job Description

HOW YOU’LL MAKE AN IMPACT!

UC Number Provisioning:

• The primary responsibility is new number acquisition, porting, and provisioning on a global scale.

• Excellent organization and multi-tasking capabilities are required.

• Must be proficient in computer applications.

BroadWorks Provisioning

• Additional responsibility to assist the UCIM/PM with BroadWorks user provisioning—users, features, and services in the BroadWorks application server.

• This individual will receive detailed information about the specific project requirements from the UCIM/PM, and they will complete the BroadWorks configuration as specified.

Ancillary Functions

• Will perform additional duties, as prescribed by the UCIMs, such as coordinating number porting activities, creating or updating customer-facing documents, verifying or collating information, and updating project plans

• Additional duties as assigned.

KNOWLEDGE: experience of study / understanding of concept(s)

• Strong technical acumen of Unified Communications services, features, and network design.

• Working knowledge of MPLS, VPLS, QoS, VoIP, and IP Networking

• Familiarity with telecom industry voice, data, and applications processes

SKILLS: observable competence to perform activity

• Strong Strategic Thinking that can develop strategies to achieve organizational goals

• Outstanding Problem Solving that can identify and take initiative to resolve problems with minimal supervision

• Excellent written and verbal communication skills

• Exceptional time management and complex task organization

• Strong customer focus and projects good customer relations skills in both face to face and telephone contact.

Ability: Behavior that results in an observable product

• Ability to understand network diagrams

• Ability to work effectively with all levels throughout the organization

• Possess a professional attitude and work ethics in addition to being well organized and efficient

• Ability to deal with unforeseen situations and come up with logical solutions to these problems without outside instructions.

IDEAL CAPABILITIES and ATTRIBUTES!

WORK ENVIRONMENT

• Work usually performed in an office setting

• Regularly required to sit for extended periods of time

• May on occasion be exposed to loud sounds and / or distracting noise levels, such as from office equipment

PHYSICAL DEMANDS

• Frequently required to communicate (talk), detect (hear), express oneself. The person in this position frequently communicates with internal, external clients and vendors. Must be able to exchange accurate information in these situations.

• Must be able to occasionally move about inside the office, reach with hands and arms to operation office machinery, etc.

• Use hands / fingers to handle or feel. Constantly operated a computer and other office productivity machinery, such as copy machine, computer and printer.

• Specific vision abilities required by this job are close, distance, color and peripheral vision, depth perception and the ability to adjust focus.

SCHEDULE / WORK SET-UP / LOCATION

• Nightshift (8am - 5pm PST)

• Hybrid work set-up (3x onsite, 2x WFH per week)

• Willing to be assigned at Ortigas, Pasig City (GLAS Tower)

• Must be flexible with the schedule and amenable to render overtime or work on holidays if needed

• Will follow PH Holidays

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years