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Sales Operations Analyst - Salesforce/MS Dynamics (Nightshift/Hybrid)

Location Pasig, Philippines Req ID R397450 Job Type Full Time
Category Sales Date posted 10/31/2024
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Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for gathering and defining business requirements for enhancements to existing business systems and processes as well as new ones. Works cross functionally to collect requirements and makes actionable recommendations at all levels. Provides Tier 1 support to internal and external users. Works with moderate guidance in own area of expertise.

Job Description

CORE RESPONSIBILITIES:

  • Gather and document business requirements from sales stakeholders, translating them into actionable insights to drive process improvements and enhance sales effectiveness.

  • Provide Tier 1 Support to internal and external users.

  • Ensure data accuracy and timeliness of reporting to end users.

  • Provide support for testing activities within sales operations, including test case preparation, execution, and defect tracking, to ensure the quality of sales-related deliverables.

  • Support development of comprehensive end-user content, including user guides, manuals and training materials, to ensure clarity, accuracy and relevance in the context of Sales.

  • Collaborate with cross-functional teams, including sales, marketing, and finance, to identify opportunities for process optimization and revenue enhancement. 

  • Assist in developing and implementing sales enablement initiatives, including sales training programs, tools and resources.

  • Stay updated on industry best practices, trends, and technologies related to sales operations and business analysis.

  • Adhere to company policies, procedures, and quality standards in all aspects of work.

  • Consistent exercise of independent judgement and discretion in matters of significance.

  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedules and overtime as necessary.

  • Other duties and responsibilities as assigned.

MINIMUM QUALIFICATIONS:

  • Minimum 2 years’ professional experience in Core Responsibilities

  • Must have experience with Salesforce and MS Dynamics in an administrative capacity

  • Amenable with Hybrid work set up (3x onsite, 2x WFH)

  • Willing to work on a nightshift (8pm-5am Manila Time)

  • Flexible with schedule and okay to extend working hours if needed

  • Willing to be assigned in Ortigas, Pasig City

Top 5 core responsibilities day to day:

  • Set up new users and accounts

  • Troubleshoot system issues for users (Tier 1 Support)

  • Escalate system issues as required and track to resolution

  • Write/test business requirements for system enhancements / changes

  • Provide documentation for end user training on using the system

MUST HAVE competencies (technical and soft skills)

  • Salesforce (admin role)

  • Microsoft Dynamics (admin role)

NICE TO HAVE SKILLS:

  • Writing business requirements

  • System testing

​

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Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.





Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

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Our Benefits

We’re proud to offer comprehensive benefits to help you live your best life:

  • Medical, prescription, vision, and dental insurance for eligible employees.
  • 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay.
  • Paid time off including eight observed company holidays and flex time.
  • Exclusive perks + discounts, including tuition assistance, commuter benefits and more!
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