Technical Writer (PM1)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for managing, planning, tracking and implementing small projects or aspects of larger projects from initiation to completion. Ensures project completion according to timeline, budget and specifications. Works with vendors and team to establish and achieve goals. Coordinates the activities of a cross-functional team including exempt and non-exempt employees. Communicates project status with Project Manager.

Job Description

Core Responsibilities of 2 Technical Writer (enrty level PM)

• With 2-3 years experience in Content creation/ Copywriting/ Technical Writing/ Marketing / Advertising.

• Experience in creating Procedures using lay mens term in order for end-users to easily understand technical instructions.

• Experience in writing Policies, Product Advertisements and Catalogue of new or exisiting product.

• Experience in writing for different kinds of audiences.

• Able / comfortable in setting up meetings with inernal and external stakeholders.

• Can meet deadlines and can take directions from peers.

• Effective communication skills

• Notation skills

• HTML experience (Publishing)

• With Telco experience

• Working Time: 3am - 1pm or 11pm to 7am (Manila Time)

Core Responsibilities of 1 Technical Trainer (enrty level PM)

• Experience in Developing Training Materials

• Video Editing support for training team

• Own Change Management of existing training contents

• Update content for PMM and Create Training Portal

• Uptraining on additional training tools. (Rise, Articulate)

• Train new products to the team (Analyze, Design, Develop, Implement, and Evaluate)

• Schedule meeting with Managers and Supervisor to see what training or training materials is needed by their team.

• With Telco experience

• Working Time: 6pm - 3am or 10pm to 7am (Manila Time)

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Core Responsibilities of 2 Application/System Testers (enrty level PM)

• Knowledge on Jira and Octane (defects) / ALM (defects)

• Ability to lead weekly/biweekly calls with stakeholders and product owners.

• Communicate the results of software testing efforts to stakeholders and suggest areas of improvement

• Work with product owners, developers, stakeholders, and divisions to plan any upcoming features/offers.

• Experience in Agile frameworks, UAT and regression testing

• Developing and creating test plans

• Able to work independently and ensure diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices

• Understands the urgency of meeting deadlines and ensuring all defects are resolved in a timely manner

• Able to multitask and work on multiple projects if required

• With Telco experience

• Working time : 5pm-2am (Manila Time)

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years