Order Management Specialist (Hybrid - Night Shift)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

We are seeking a highly organized and detail-oriented Order Management Specialist to manage complex customer orders throughout the order lifecycle. This role is responsible for reviewing, validating, entering, and managing orders across multiple systems while partnering with Sales, Project Management, Service Delivery, Engineering, and Billing teams to ensure accurate and timely order fulfillment.

Job Description

Responsibilities:

• Review and process complex customer orders for accuracy and completeness. 

• Perform order validation, customer information setup, serviceability checks, and order entry. 

• Manage order changes, renewals, migrations, disconnects, and exception requests. 

• Troubleshoot order fallout, rejects, and system issues. 

• Coordinate with cross-functional teams to resolve order-related concerns. 

• Maintain data integrity across multiple systems and platforms. 

• Support process improvement and automation initiatives. 

• Meet quality, productivity, and service level objectives. 

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. 

• Other duties and responsibilities as assigned. 

Requirements:

• 3+ years of Order Management, Operations, Telecommunications, or related experience. 
• Experience managing complex orders across multiple systems. 
• Strong analytical, problem-solving, and organizational skills. 
• Excellent written and verbal communication abilities. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Advanced attention to detail and commitment to accuracy. 
• Able to work in a night shift schedule and in a hybrid work setup (3 days onsite and 2 days remote work weekly arrangement)
• Amenable to work in Ortigas Center, Pasig City

Preferred Skills 

• Knowledge of sales order acceptance, provisioning, billing, and service delivery processes. 

• Experience with CRM, order management, and workflow systems. 

• Telecommunications or technology industry experience preferred. 

What Success Looks Like 

• High order accuracy and quality performance. 

• Strong customer and stakeholder partnership. 

• Effective resolution of complex order issues. 

• Ability to navigate multiple systems while managing end-to-end order execution. 

• Continuous focus on operational excellence and process improvement. 

Ideal candidates combine technical expertise, critical thinking, customer focus, and strong operational knowledge to successfully manage complex orders from intake through completion. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years