Manager 1, Excellence in Operations - Network Operations Center (Night Shift)
Job Summary
Responsible for managing the Excellence in Operations team that monitors, repairs and maintains network infrastructure. Implements and ensures adherence to department procedures, processes and policies. Maintains relationships with people across a variety of areas within the organization. Plans and leads projects and provides expertise in cross-functional project teams. Has overall responsibility for developing/administering performance standards for organizational unit. Develops processes and procedures to implement functional strategies.Job Description
Core Responsibilities
Assists with developing new and/or updated policies, procedures and processes. Implements LMC Service Level Agreements, policies, procedures and processes to ensure efficient and effective support for all operating systems.
Ensures that established National Service Level Agreements for all processes and procedures are followed at all levels.
Implements and maintains monitoring processes for all services, network performance, network maintenance, telecommunications maintenance, facilities management, CMTS's and overall network performance/reliability.
Assures proper tracking and reporting of network related measurements including network health reports, post-mortem of outages, outage reports, headend reports, trending reports/analysis and management/operating summaries.
Plans and leads department projects and initiatives and provides expertise and leadership in cross-functional project teams.
Ensures all department projects and initiatives are completed on time and within budget.
Develops team performance standards and conducts performance reviews to ensure that staff is operating at optimum efficiency and in accordance with Company standards.
Integrates department strategy into daily goals and objectives.
Develops, trains and mentors staff and ensures they have the resources available to competently and efficiently perform their duties.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Schedule / Work Set-up / Location:
Nightshift
Office address is at GLAS Tower, Ortigas Pasig City
Hybrid Work set-up (3x onsite, 2x WFH), but will be reporting onsite during the first 6 months to attend the training
Must be flexible with the schedule and amenable to render overtime and work on holidays if needed
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Our Benefits
We’re proud to offer comprehensive benefits to help you live your best life:
- Medical, prescription, vision, and dental insurance for eligible employees.
- 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay.
- Paid time off including eight observed company holidays and flex time.
- Exclusive perks + discounts, including tuition assistance, commuter benefits and more!
Jobs For You
-
Xfinity Retail Sales Consultant
Aurora, Colorado, Arvada, Colorado, Centennial, Colorado, Denver, Colorado, Parker, Colorado Retail 06/27/2025
-
Engineer 2, Network Engineering - Test & Turn Up
Denver, Colorado, Naperville, Illinois Computer Engineering 08/01/2025
-
Xfinity Field Sales Professional, Base + Commission **$7500 Sign-On-Bonus**
Berlin, Connecticut Sales 08/01/2025
No Recently Viewed Jobs
View All JobsNo Saved Jobs
View All JobsRelated Content
-
Comcast NBCUniversal Announces Intent to Build Universal Theme Park and Resort in the United Kingdom
This will be the first Universal-branded theme park and resort in Europe, expanding the company’s global footprint and offering world-class, immersive experiences and attractions to residents and millions of UK visitors.
-
Comcast Turbocharges Internet Speeds for Philadelphia
Comcast announced today that the majority of homes and businesses in Philadelphia now have access to the company’s next-generation Internet speeds, offering up to 2.1 gigabits-per-second (Gbps) download and 300 Megabits-per-second (Mbps) upload.
-
Today’s Home of The Flyers and 76ers to Have New Name: Xfinity Mobile Arena
Comcast Spectacor and Harris Blitzer Sports & Entertainment today announced the world-class sports and entertainment venue in South Philadelphia will be renamed Xfinity Mobile Arena, effective September 1, 2025, through the 2030-2031 season.
Talent Community
Join our talent community so we can get to know you better, learn more about your skills and experience, and how they could align with future open positions at Comcast.
Job Alerts
Sign up for Job Alerts to be the first to know about new opportunities. After signing up or logging in to Workday, select Job Alerts in the top right corner to create a new alert or edit an existing one.