Customer Operations Analyst (Hybrid - Night Shift)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Seeking a detail-oriented professional to join our team in a pivotal role supporting our operations. This position involves managing various aspects of order processing. The ideal candidate will have at least one year of experience in customer service, demonstrating strong time management, problem-solving, and organizational skills. Additionally, excellent interpersonal abilities and a talent for building personal connections within a team are essential.

Job Description

Core Responsibilities

• Manages internal tasks and processes customer orders timely and accurately.

• Partners with critical teams to ensure deadlines are met

• Evaluates and researches customer issues to resolve concerns effectively and efficiently or properly escalate to resolution.

• Interfaces with multiple internal stakeholders and external customers to ensure all parties are updated (written or verbal) throughout the ordering and/or installation process.

• Collaborates with cross-functional management to develop, evaluate and recommend technical and systematic procedures that make process flow more efficiently.
• Collaborates with management to address and resolve workflow issues, assisting with workload management and implementing changes as needed.
• Keeps abreast of sales strategies, trends, initiatives and best practices within the Company and competitive landscape.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years