Customer Design Engineer (Night Shift - Hybrid)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Customer Design Engineer works with customers post-sales to package and document their design and solutions for implementation. This includes customer discovery sessions, solution validation, documentation, building implementation templates, site configuration MOPs, cut-sheets for Comcast Business activation team, and being the customer-facing subject matter expert on Comcast Business’ products and services.

Job Description

Core Responsibilities

• Supports the post-sale customer handoff to the design team for network solutions.

• Works with customers and sales engineers to build out customer-design deliverables for the Operations organization.

• Partners with the activations team to utilize design deliverables to ensure success in our activations.

• Assists in developing and delivering cross-training sessions for the activation team

• Supports regular training sessions between customer design and network activation teams on advanced networking and troubleshooting.

• Collaborates with project managers to schedule activations in concert with client timelines and available resources.

• Engaged and aware of business changes, and customer needs to remain agile in problem-solving and innovation of business solutions.

• Additional duties as assigned.

Skills / Abilities/ Knowledge

1. Knowledge: experience of study/understanding of concept(s)

• Advanced knowledge of routing and switching

• Advanced knowledge of firewall concepts and best practices

• Advanced knowledge of SD-WAN technology

• Working knowledge of cloud platforms including AWS and Azure

2. Skills: observable competence to perform activity

• Identifies and resolves problems in a timely manner

• Excellent customer relations skills in both face-to-face and telephone contact. If unable to resolve issues in a timely manner, will escalate to senior-level engineering and/or management.

• Communicates clearly and in an understandable manner with a wide range of people such as peers, managers, customers, vendors, distributors, and the general public.

• Demonstrated analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time. Exceptional time, priority, and project management.

• Advanced knowledge of FortiManager, FortiGate, FortiSwitch, and FortiAP product lines

3. Ability: Behavior that results in an observable product

• Demonstrated ability to effectively advise and counsel both managers and non-supervisory employees on sensitive work-related issues.

• Aptitude to learn and apply new technologies

• Able to work in a virtual environment with limited or no supervision.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Ability to write reports, business correspondence, and procedure manuals.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Experience:

• 5+ years of relevant experience or training with IT/WAN-LAN integration (Implementation/troubleshooting responsibilities include routers, switches, firewalls, and NIDs). 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years