Customer Design Engineer (Night Shift - Hybrid)
Pasig, Philippines
Overview
In this role, you'll get to expand territories and spearhead the sales of Comcast Business's innovative products and solutions into new markets. You'll also get to engage in the exciting challenge of acquiring and managing a diverse range of commercial customers, from mid-market and enterprise, to those with multiple locations, through both direct and partner channels.
Success Profile
What makes a successful Customer Design Engineer (Night Shift - Hybrid) at Comcast? Review the top traits we're looking for and see if you're the right fit.
- Results-Driven
- Goal-Oriented
- Communicator
- Good Listener
- Self-Starter
- Adaptable
Responsibilities
Customer Design Engineer (Night Shift - Hybrid)
Job Summary
The Customer Design Engineer works with customers post-sales to package and document their design and solutions for implementation. This includes customer discovery sessions, solution validation, documentation, building implementation templates, site configuration MOPs, cut-sheets for Comcast Business activation team, and being the customer-facing subject matter expert on Comcast Business’ products and services.Job Description
Core Responsibilities
Supports the post-sale customer handoff to the design team for network solutions.
Works with customers and sales engineers to build out customer-design deliverables for the Operations organization.
Partners with the activations team to utilize design deliverables to ensure success in our activations.
Assists in developing and delivering cross-training sessions for the activation team
Supports regular training sessions between customer design and network activation teams on advanced networking and troubleshooting.
Collaborates with project managers to schedule activations in concert with client timelines and available resources.
Engaged and aware of business changes, and customer needs to remain agile in problem-solving and innovation of business solutions.
Additional duties as assigned.
Skills / Abilities/ Knowledge
1. Knowledge: experience of study/understanding of concept(s)
Advanced knowledge of routing and switching
Advanced knowledge of firewall concepts and best practices
Advanced knowledge of SD-WAN technology
Working knowledge of cloud platforms including AWS and Azure
2. Skills: observable competence to perform activity
Identifies and resolves problems in a timely manner
Excellent customer relations skills in both face-to-face and telephone contact. If unable to resolve issues in a timely manner, will escalate to senior-level engineering and/or management.
Communicates clearly and in an understandable manner with a wide range of people such as peers, managers, customers, vendors, distributors, and the general public.
Demonstrated analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time. Exceptional time, priority, and project management.
Advanced knowledge of FortiManager, FortiGate, FortiSwitch, and FortiAP product lines
3. Ability: Behavior that results in an observable product
Demonstrated ability to effectively advise and counsel both managers and non-supervisory employees on sensitive work-related issues.
Aptitude to learn and apply new technologies
Able to work in a virtual environment with limited or no supervision.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Experience:
5+ years of relevant experience or training with IT/WAN-LAN integration (Implementation/troubleshooting responsibilities include routers, switches, firewalls, and NIDs).
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
Hear from our people
“I’ve never felt so connected a job before. Any time I’m mentioning that I’m looking to grow, I feel like ears in the room open.”
Lauren Senior Business Account Executive
Culture
At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self.
Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package.
We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us.
You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.
More About Comcast
-
Comcast Introduces Peacock, Netflix and Apple TV+ Streaming Bundle
Comcast today announced Xfinity StreamSaver™, a streaming bundle of Peacock, Netflix and Apple TV+ for new and existing Xfinity Internet and TV customers.
-
Comcast Launches NOW – a New Brand and Product Portfolio that Redefines Low-Cost Internet, Mobile and TV
Comcast Business Mobile – exclusively available to Comcast Business Internet customers – is designed for business with flexible data options including Unlimited data, and nationwide 5G coverage.
-
Comcast Business Mobile Introduces New, Unlimited Plans
Comcast Business Mobile – exclusively available to Comcast Business Internet customers – is designed for business with flexible data options including Unlimited data, and nationwide 5G coverage.
Enterprise Sales in Action
Jobs For You
-
Xfinity Retail Sales Consultant Part Time Evergreen
East Naples, Florida Retail 08/02/2024
-
Xfinity Retail Sales Consultant - Bilingual Spanish
Methuen, Massachusetts Retail 09/13/2024
-
Xfinity Field Sales Professional
Charlottesville, Virginia Sales 07/11/2024
No Recently Viewed Jobs
View All JobsNo Saved Jobs
View All JobsTalent Community
Join our talent community so we can get to know you better, learn more about your skills and experience, and how they could align with future open positions at Comcast.
Job Alerts
Sign up for Job Alerts to be the first to know about new opportunities. After signing up or logging in to Workday, select Job Alerts in the top right corner to create a new alert or edit an existing one.