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Customer Account Specialist (Hybrid - Night Shift)

Location Pasig, Philippines Req ID R397440 Job Type Full Time
Category Sales Date posted 10/16/2024
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Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for advocating for customer billing support needs within Comcast. Manages billing questions and requests. Performs required billing system reviews to produce error-free customer invoices. Collaborates with other internal teams to identify process gaps, perform root cause analysis and customize solutions. Submits credit requests accordingly. Works with moderate supervision/guidance. Accountable for individual results and impact on team.

Job Description

Core Responsibilities

  • Provides onboarding support including developing introductory materials to billing and payment systems. 
  • Acts as a billing representative for Comcast. 
  • Manages a weekly/monthly/quarterly summary billing report containing, but not limited to, open disputes, credits, back-dated charges, audit findings, and customer support resolution statistics. 
  • Prepares weekly/monthly/quarterly account review presentations for both internal and external stakeholders.  
  • Experienced in working with large data sets in Excel, pulled from multiple source systems and spreadsheets.
  • Completes monthly billing comparison review between internal systems to ensure the customer receives a clean invoice, free of billing errors. 
  • Audit/ownership of accuracy and timeliness of Comcast Business Customer invoicing, including Customer facing questions, issues and unique invoice/credit requirements. (ECAS)
  • Submits all credit requests relating to billing errors.  
  • Acts as a direct contact to resolve basic billing questions, offer payment options and invoice walkthroughs, as well as specific charge related questions. 
  • Acts as the mediator for all billing dispute resolutions including receipt of dispute, validation research, credit/change submission, and root cause analysis.  
  • Perform general root cause analysis for internal process gaps related to billing.  
  • Complete proactive audits across all source systems, billing systems and contracts to ensure invoice accuracy month over month (ECAS)
  • Activate billing for sites that have not been start dated properly within 90 days of installation. (ECAS)
  • Serve as Customer invoice advocate – introduce and answer questions about invoices, billing platforms, etc. (ECAS)
  • Process change of ownerships for franchised accounts (ECAS)

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.





Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

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Our Benefits

We’re proud to offer comprehensive benefits to help you live your best life:

  • Medical, prescription, vision, and dental insurance for eligible employees.
  • 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay.
  • Paid time off including eight observed company holidays and flex time.
  • Exclusive perks + discounts, including tuition assistance, commuter benefits and more!
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