CIF Specialist 2 (Hybrid | Night Shift)

Core Responsibilities

• Responsible for administering sales reports and client activity for Product Sales Support team. Provides analytical and statistical support.

• Prepares daily,weeklyand monthly sales reports. Tracking,verifyingand reporting data for the Sales team to support sales initiatives.

• Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support Supervisor.

• Receives agreements from product sales team and enters the information into databases.

• Acts as liaison between Sales,Project Managers, Customers,and IT to provide insight-driven and actionable database query requirements.

• Maintains current information on Comcast products, services,equipmentand marketing promotions.

• Conducts clerical research which requires an understanding of departmental programs,policiesand procedures.

• Leadsdeep‑dive investigationsthat isolate drivers of delay or fallout and proposes data‑backed solutions, improving SLA attainment and order accuracy.

• Research, processes and manage customer escalations.

• Enters customer orders accurately into the designated ordering systems

• Verifies service details, customer information, and required documentation

• Ensures orders meet internal guidelines and are ready for downstream processing

• Coordinates with cross‑functional teams to resolve missing or incorrect orderdata

• Attends customer Kick‑Off calls to review project scope and timelines

• Collects all necessary customer informationrequiredfor order entry

• Confirms technical details, site contacts, and service requirements

• Ensures all data gathered is complete andaccurateprior to order submission

• Coordinates with internal teams for any missing details or clarifications

• Regular,consistentand punctual attendance. Must be able to work nights and weekends, variable schedule(s)andovertimeas necessary.

• Must be organized, detail‑oriented, and able to prioritize tasks based on urgency and impact

• Other duties and responsibilities as assigned.

Schedule / Work Set-up / Location:

• Nightshift

• Hybrid workset-up(3x onsite&2x work from homeevery week)

• Must be flexible with work schedules and willing to work varied shifts. Open torenderingovertime and working on holidays whenrequired.

• Office islocatedat Ortigas, Pasig City (GLAS Tower)

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology,productsand services, especially our digital tools and experiences.

• Win as a team - makebig thingshappen by working together and being open tonew ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacksand helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Dowhat'sright for each other, our customers,investorsand our communities.