Retail Sales Lead
Normal, Illinois
Overview
We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.
Crazy about tech stuff? Like learning new things? Happy to help out? Then, get ready – this is your shot at a career with no limits. Whatever you want, we’ve got it: on-the-job-training, wall-to-wall benefits and lots of commission (no cap on earnings).
Success Profile
What makes a successful Retail Sales Lead at Comcast? Check out these top traits and explore role-specific skills in the job description below.
- Communicator
- Digital Savvy
- Enthusiastic
- Good Listener
- Helpful
- Problem Solver
Responsibilities
Retail Sales Lead
Job Summary
The Retail Service Consultant 3 (RSC 3) is an experienced retail expert responsible for delivering a best-in-class customer experience while driving sales performance, providing peer mentorship, and modeling operational excellence. RSC 3 employees serve as trusted product specialists, culture carriers, and team collaborators who support customer engagement, elevate store performance, and help newer team members build capability. RSC 3 team members demonstrate advanced product knowledge, strong consultative selling skills, and serve as subject-matter resources for customer experience, retail operations, and Comcast’s full product suite.Job Description
Sales Results & Experience-Oriented
Sales Excellence & Customer Experience
· Serve as a passionate ambassador for Comcast products and services by delivering compelling demonstrations and consultative selling experiences.
· Take a proactive, customer-first approach in every interaction by listening attentively and tailoring solutions.
· Drive sales performance by consistently achieving experience-related behaviors and meeting or exceeding revenue and customer satisfaction goals.
· Help customers make informed decisions and feel confident in their purchases.
Product Expertise & Service
· Provide knowledgeable product support to ensure customers understand and use Comcast solutions effectively.
· Stay current on new products, promotions, and service enhancements.
· Proactively retain customers by resolving concerns and identifying opportunities to increase product value.
· Execute a variety of interactions including processing payments, exchanges, equipment transactions, and service fulfillment.
Team Support & Ambassadorship
Professionalism & Team Collaboration
· Demonstrate integrity, professionalism, and a positive demeanor in all customer and team interactions.
· Collaborate with peers to share best practices, support team goals, and contribute to a positive store culture.
· Exhibit adaptability and resilience in a fast-paced retail environment.
Mentorship & Support
· Provide frequent peer mentorship to new employees to help establish skills, confidence, and service excellence.
· Act as a resource on the floor for product knowledge and system/tool questions.
Training & Compliance
· Maintain expert-level knowledge of Comcast’s full product suite and competitive positioning.
· consistently execute training requirements and actively engage in team huddles and NPS routines.
· Serve as the store subject-matter expert for all new go-to-market strategies.
Competencies
· • System Proficiency
· • CX Education
· • Time Management
· • Peer Mentor
· • Communication
· • Adaptability
· • Listening
· • CX Engagement
· • Mobile Expert
Disclaimer
This description outlines the general nature and level of work expected and is not a comprehensive list of all duties or qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer-Focused; Workplace Organization; Persuasion; Respect Diversity; Accountability; Teamwork; Technical Knowledge; Self Motivation; Resilience; Critical Thinking Problem Solving; Communication; Professional Integrity
Salary:
Base Pay: $19.50
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Total Target Compensation (Base Pay plus Targeted Commission): $28.63
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
High School Diploma / GED
Relevant Work Experience
5-7 Years
Hear from our people
“There are lots of opportunities and one thing I love about this place is that if you work hard, there's always a reward for you. If you have a vision, there's always a mentor out there to help you execute it.”
Amadou Retail Store Manager
“Get ready to work with a company that encourages and supports your career journey while using technology and innovation to deliver an awesome experience to our customers.”
Semhar Retail Store Manager
Culture
At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self.
Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package.
We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us.
You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.
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Retail Sales in Action
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