Training Associate - FreeWheel - NYC

Responsibilities
- Deliver engaging client-facing training sessions, providing confident, technically fluent instruction that helps users understand and navigate FreeWheel’s ad tech platform. 
- Translate complex, real-world client workflows into clear learning goals and paths and develop relevant, scenario-based training that reflects actual customer use cases and business needs. 
- Use the training networks and administer the LMS (e.g., Docebo) to ensure readiness for demonstrations, accurate course setup, assignments, and consistent reporting.
- Validate new product features and update training material (slides, exercises, videos, job aids) so content always reflects current product behavior. 
- Create polished instructional content and high-quality recorded modules using tools such as Camtasia, Audiate, and MS365. 
- Measure and improve learning effectiveness using core KPIs: time to first value reduction, training CSAT, certification pass rates, and LMS completion/engagement rates. 
- Collaborate cross functionally with Solutions Engineering, Account Management, Sales Engineering, Product Management, and PMM to align training with product releases, client needs, and go-to-market priorities.
- Thoughtful use of AI tools to increase efficiency, streamline routine tasks, and support problem solving and content creation.  
- Travel may be required (15%). The role is in-office in New York (4 days/week).

Core strengths
- Critical Thinking: Break down complex workflows, identify key decision points, and design instructional moments around them.
- Initiative: Supported by trainers, technical writers, and team leads, you are comfortable taking thoughtful risks, exploring innovative ideas, and helping shape our learning experiences   .
- Self-Efficacy: Believe in your ability to figure things out—and earn client trust because of it.
- Confidence: Present with clarity, command the room, and guide learners through technical concepts without hesitation.

Must-have qualifications
- 2–4 years of experience in training, client education, instructional design, learning experience development, ad operations, customer success, or another technically oriented, client‑facing role.
- Demonstrated instructional design ability, turning complex platform workflows into structured, easy to follow learning paths and materials. 
- Ability to quickly learn new tools, workflows, and platform features—and translate them into training modules, scenarios, and hands-on practice activities.
- High-quality written and verbal communication skills with the ability to “explain the why” behind technical concepts.
- Working knowledge of adult learning principles, with familiarity in microlearning, blended learning, or scenario based design. 
- Comfort collaborating with technical partners such as Solutions Engineering, Product Management, or Sales Engineering, on product releases and training alignment.

Nice-to-have qualifications
- Firsthand experience creating video learning content using tools such as Camtasia and Audiate, with a focus on clarity and quality.
- A baseline understanding of the programmatic and premium video ecosystem, including common workflows and platform concepts.
- Familiarity with LMS platforms (such as Docebo) for uploading content, tracking learners, and basic course operations. 
- Exposure to ad tech platforms—DSPs, SSPs, Ad servers, CTV/MVPD systems, or measurement tools—and curiosity to learn more.
- Some experience with feature validation, UAT, or checking product behavior to ensure training accuracy.