Technical Writer - (Supply-side Product) - FreeWheel

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

We seek a highly motivated and skilled Technical Writer to join our New York-based Knowledge Management and Training team to deliver exceptional documentation for FreeWheel clients and internal stakeholders. In this role, you will collaborate closely with cross-functional teams, including product managers, engineers, and solution architects, to gather information and produce top-notch technical documentation, user guides, and release notes. A key part of this role will also be supporting FreeWheel’s extensive API documentation; check it out online to see the kind of content you would be responsible for. Your expertise in simplifying complex technical concepts will be vital in ensuring that our customers and internal teams can easily understand and make the most of our client resources and offerings. About our Team The Knowledge Management (KM) and Training team leverages product expertise and program management skills to drive and deliver best-in-class documentation and education focused on making client users experts using FreeWheel technology. Our clients desire clear, concise, and complete product documentation and training to achieve success in their businesses. This role is based in the New York City office (Midtown Manhattan). In person attendance is required 4 days per week.

Job Description

• Meet end-to-end documentation requirements, including evaluation and research, content generation (technical writing, diagrams, screenshots, etc.), publication, and follow up  
• Engage in Product and Engineering squad meetings as needed to develop an 
  understanding of core products and features 
• Use project management skills to define and meet project milestones, communicate issues and risks in a timely manner, and manage stakeholder expectations
• Revise documents in a timely way to support ongoing product updates and changes
• Conduct technical and editorial reviews of KM team documentation output  
• Become a technical documentation subject matter expert in multiple product areas
• Develop, recommend, implement, and adhere to technical communications 
  documentation standards
• Produce timely drafts for stakeholder review; coordinate the printing and distribution of end-user and technical documentation 
• Perform editing and quality control functions on department documentation 
• Review and evaluate system inconsistencies. Recommend changes to improve usability of computer systems and technical documentation (manuals, reference guides, newsletters,  forms, help aids, and templates).  

About You

• 2 – 5  years of experience in a technical content development role 
• Experience with Postman, Github, Readme, and other API enablement technology is required 
• Preferred experience includes: knowledge of issues around premium video, including OTT, STB-VOD, CTV and other connected devices; understanding the programmatic advertising ecosystem, including transaction models and value chain economics, and professional experience in programmatic advertising at a major DSP, SSP, exchange, network, or publisher 
• Passion for learning new products, ideas, and systems, with the ability to translate business objectives and detailed technical information into clear, client-friendly documentation
• Desire to work directly with others, including Product and Engineering teams, as well as other stakeholders, with the end goal of producing extraordinary content 
• Knowledge of technical writing standards and best practices, with a strong attention to detail to adhere to such standards 
• Superb verbal and written communication skills, with the ability to generate innovative technical content that people enjoy consuming 
• Excited to contribute to the development of best-in-class documentation for FreeWheel products 
• Strong focus on the customer experience, and ensuring documentation proactively incorporates end user empathy   
• Adaptable:  ability to adjust quickly to changing priorities and thrive in a complex, dynamic environment  
• Bachelor's Degree in Technical Writing, Instructional Design, English, or related field 

• This position is not eligible for visa sponsorship.  Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship.

Proficiencies 

• Experience in documenting technical content, including JSON and XML schemas, APIs, software specifications, product release notes, and product user guides 
• Atlassian products (Jira, Confluence); ReadMe or similar API documentation platforms; Microsoft Word, Excel, and PowerPoint; Smartsheet; diagramming tools (e.g., Visio, Draw.io, or Lucid)
• Ad Tech experience in the digital or linear TV space is strongly preferred

Employees at all levels are expected to

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors, and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Salary:

Primary Location Pay Range: $67,454.51 - $101,181.77

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years