Sr. Solutions Engineer

Universal Ads, a part of Comcast, enables any brand, of any size, to seamlessly make and buy commercials across premium video reaching new qualified audiences at scale. Universal Ads combines premium and brand-safe video content directly from the most influential media companies with the ease and familiarity of social ad buying. It is your one-stop shop for high-quality video ads delivering performance and unmatched scale.

Job Summary

The Technical Solutions Engineer is an IC role responsible for diagnosing and resolving complex technical issues across the Universal Ads platform. You’ll serve as the connective layer between Customer Success, Product, Engineering, and advertisers. You will be triaging issues as the first line of defense for advertiser and customer solutions support requests, investigating bug issues, and driving resolution through cross-functional collaboration. You’ll spend most of your time deep in platform behavior and working with technical teams. You’ll be an expert in reading logs, reproducing bugs, analyzing failures, and translating findings into clear, actionable summaries that help Engineering move fast and CS give advertisers real answers.

Job Description

Core Responsibilities

• Own end‑to‑end triage and investigation of advertiser‑reported technical issues, including diagnosing issues across campaign delivery, platform errors, tracking failures, and reporting discrepancies; reproducing issues in staging or production environments; and documenting clear reproduction steps, logs, and root‑cause analysis. 
• Escalate confirmed platform bugs to Engineering with well-structured tickets that prioritize impact and with fully reproduced context and supporting logs. 
• Develop into a subject‑matter expert (SME) for one or more Universal Ads product domains by partnering closely with Product and Engineering, building deep platform knowledge, and progressively owning technical depth and issue consistency for those areas. 
• Work closely with Sales to diagnose issues surfaced from advertiser conversations and Zendesk Tickets, while providing technically grounded and client-appropriate responses. 
• Partner with Product and Engineering to translate platform failures into actionable improvements across bug fixes, technical issues, or documentation updates. 
• Monitor recurring issue patterns to proactively surface systemic problems before they escalate. 
• Build and maintain internal documentation including troubleshooting runbooks, product playbooks, and known issue logs for CS and Product teams. 

Qualifications:

• 3+ years in a technical role including solutions engineering, platform support, QA, or software engineering, ideally within digital advertising, CTV, or adtech. 
• Comfort working with logs, data queries, and debugging tools to investigate technical bugs and issues. 
• Experience adapting internal technical findings into client‑appropriate messaging, balancing accuracy with clarity and sensitivity. 
• Strong technical foundation across SQL, Web based technologies (HTML5, Javascript, web-based pixel implementation), and familiarity with APIs 
• Experience working with technical teams across product, engineering, and QA. 
• Strong written communication and ability to translate complex technical findings into clear, actionable summaries for non-technical stakeholders.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills:

Technical Troubleshooting; Product Solutions; Structured Query Language (SQL); Customer Feedback; Customer Solutions; Solution Engineering; Advertising Technologies

Salary:

Primary Location Pay Range: $106,822.08 - $160,233.12

Additional Range: This job can be performed in Colorado, and Illinois with a Pay Range of $93,469.32 - $160,233.12. This job can be performed in California with a good faith estimated pay range upon hire of $80,116.56 USD - $148,364.00.

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years