Sr Data Analyst, Knowledge Management and Training - FreeWheel NYC

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

This role is based in the New York City office (Midtown Manhattan). In-person attendance is required 4 days per week. Responsible for working cross-functionally to collect data and develop models to determine trends utilizing a variety of data sources. Focused on the global client services team you will be working primarily with training and documentation activity data, support helpdesk data, and a variety of end-user information. Imports, cleans, transforms, and manipulates data to understand or make conclusions from it for decision-making purposes. Has in-depth experience, knowledge and skills in own discipline and acts as resource for colleagues with less experience. We seek an experienced, passionate, and highly motivated Sr. Data Analyst to help formalize our data gathering and analysis function within the Knowledge Management and Training (KMT) department. You will leverage your analytical skills, and program management best practices to deliver a range of business insights back to the team and wider FreeWheel audience. In this role you will work closely with Knowledge Management & Training leadership to understand our business and data analysis goals. You will work to identify needs, blockers, and create strategies to build and maintain KPI and metric dashboards. You will present your analyses to a range of internal audiences, and you will establish automated reports for self-service by other stakeholders. Responsibilities will also include maintaining processes for data hygiene and integrity. You will regularly interact with Knowledge Management associates, technical writers, trainers and support engineers, and you will regularly engage with management to suggest recommendations for improvement About our Team: The Knowledge Management and Training (KMT) team leverages product expertise and program management skills to drive and deliver best-in-class documentation and education focused on making client users experts using FreeWheel technology. Our clients desire clear, concise, and complete product documentation and training to achieve success in their businesses. This position is not eligible for visa sponsorship. Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship.

Job Description

• Desired certifications / experience: Tableau, Looker, Google Analytics. Expert knowledge in Excel.

• Prepares and submits statistical reports, graphic illustrations of findings, and action plan recommendations to the KMT and Global Client Services teams.

• Utilizes a wide variety of technology and systems including Smartsheet, Confluence, Jira, Zendesk, and MS Office to prepare, host, and deploy reports and analysis.

• Works closely with manager to liaison with the Comcast Cyber Security team to manage standards and compliance with data on FreeWheel systems like our Learning Management System (LMS).

• Becomes closely involved with the data and reporting tools available via our 3rd party vendor systems including Readme.io for API documentation, Atlassian Confluence for user guides, Zendesk for support tickets and associated content, and Docebo as our Learning Management System.

• Understands and practices various statistical concepts, research data, standards and practices.

• Works directly with cross-functional teams and department leadership to create research presentations and summaries.

• Assists other FreeWheel associates with developing research and data analysis skills. 

• Provides training to and acts as technical resource for team members.

• Participates in defining business intelligence requirements for projects and data requests.

• Follows best practices and established policies in business intelligence data analysis, maintenance, and data quality.

• Creates technical documentation to support and supplement data analysis processes established.

Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Data Visualization Tools; Analytical Analysis; Data to Insights

Salary:

Primary Location Pay Range: $79,594.35 - $119,391.53

Additional Range: This job can be performed in New York City with a Pay Range of $79,594.35 - $136,447.46

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years