Senior Solutions Engineer - FreeWheel - NYC
New York, New York
Overview
In this role, you'll get to expand territories and spearhead the sales of Comcast Business's innovative products and solutions into new markets. You'll also get to engage in the exciting challenge of acquiring and managing a diverse range of commercial customers, from mid-market and enterprise, to those with multiple locations, through both direct and partner channels.
Success Profile
What makes a successful Senior Solutions Engineer - FreeWheel - NYC at Comcast? Check out these top traits and explore role-specific skills in the job description below.
- Results-Driven
- Goal-Oriented
- Communicator
- Good Listener
- Self-Starter
- Adaptable
Responsibilities
Senior Solutions Engineer - FreeWheel - NYC
Job Summary
About the team FreeWheel takes an innovative, collaborative, and white-glove approach in providing best-in-class services and forward-looking business solutions for the media industry. This opportunity is at FreeWheel, a Comcast Company, and will be focused on the Advertiser Suite, that encompasses our Buyer Cloud and Curation Hub programmatic technologies. About the role Reporting to the Manager, Client Solutions, you are the primary point of contact for your clients, working closely with Sales to provide solutions for Advertiser Suite’s newest customers, consulting on their pre-sale's engagement, implementation, scaling and handoff to Account teams, and subsequent technical project based consultation and support. This role requires engaging with both enterprise clients and nimble start-ups, from Agencies to Media/ Tech providers, to ensure technical product needs are met, issues are resolved with expedience, and complex questions are answered about our programmatic Advertiser Suite offerings prior to, during and post implementation. You will be goaled with ensuring clients move through their trial phase and become full-term customers who spend at scale on our platform. You will also be responsible for re-engaging existing customers that are now looking to implement new complex features and need specialized technical expertise. You will work as part of a global team that can be deployed on global, regional and/or local opportunities as required. An important aspect of the Senior role is to support our most strategic Tier 1 accounts, coach junior teammates, drive the governance of our methodologies, define & execute strategies and initiatives to evolve our best practices and processes that allow us to scale successfully. Schedule: Onsite 4days per week in the New York office. 1day remote work schedule This position is not eligible for visa sponsorship. Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship.Job Description
Responsibilities
Deeply understandour most strategiccustomers' programmatic and technical requirements andcraftelegant technical solutions
Partner withSaleson pre-sales engagements, elicit customer technical and business KPIs, and define the success criteria of anengagement
Developand delivercustom onboarding plans toscalecustomerspend through the platform
Scope, configure, test, and deliver our bidder and DSP software solutions, requiring technical competency,leveragingskills such as SQL and API management
Build trusted relationshipswith customer stakeholders, particularly inAdOps, engineering, data science, and product roles
Act as a technical subject matter expert(SME)on theAdvertiser Suitefor clients and internals
Provide ongoing feedback to product and engineering todrive roadmap initiatives
Go deep to troubleshoot customer issues and manage more complex issues thatmayrequire product and engineering resources through to resolution
Coach and support junior members of the team helping them overcome challenges and develop expertise
Spearhead internal/ client facing initiatives and strategies to help meet broader team/ organisational objectives
Develop andmaintaindocumentation outlining our best practices and procedures
About You
- 5-8years of work experience in a technical customer facing or support role in AdTech
- Strong understanding ofreal time bidding and programmatic advertising,especiallyin relation tothe goals and mechanics of demand side media/ tech companies,agenciesand advertisers
- Client-centric, exceptional communicatorwith technical and business minded stakeholders
- High levelof initiative and self-starter mentality. Comfortable handling ambiguity and drive positive outcomes
- Hands on withSaaS, configuring functionalitybuilding workflowsand manipulating data to meet client needs
- Excellent analytical and troubleshooting skills
- Technical acumen introubleshooting,SQLandAPIs,command line, AWS management consoleandbasic knowledge of HTML andJavascriptpreferred
- Experience working for or with agencies is preferred
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Technical Solutions; Client Facing; Troubleshooting; Advertising Technologies
Salary:
New York Pay Range: $101,040.41 - $151,560.61
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Hear from our people
“I’ve never felt so connected a job before. Any time I’m mentioning that I’m looking to grow, I feel like ears in the room open.”
Lauren Senior Business Account Executive
Culture
At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self.
Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package.
We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us.
You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.
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