Product Operations Manager

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

At the heart of FreeWheel’s product organization, the Product Operations team is the driving force behind operational excellence and innovation. We champion best practices, foster a culture of continuous improvement, and empower product teams to deliver world-class technology – from initial concept to product sunset. We’re not just about process: we’re about progress. Product Operations is the catalyst that enables our teams to move faster, smarter, and more collaboratively. By designing scalable systems and tools, we create the conditions for success across the entire product lifecycle. As a Product Operations Manager, you’ll play a pivotal role in shaping how our product teams operate. You’ll lead high-impact initiatives within the product organization and influence our most critical cross-functional partnerships. You'll also be embedded directly with a product team, acting as a trusted partner in unlocking efficiency and clarity. This is a high-visibility role for someone who thrives in dynamic environments, loves solving complex problems, and is passionate about enabling product teams to do their best work.

Job Description

Core Responsibilities

• Serve as a business leader who drives change management, iterative process improvement, and program management.
• Analyze, understand, create, define, document, iterate on, and evangelize Product Management processes and/or tools.
• Partner with cross-functional teams – including Services, Support, Revenue, Strategy, and Engineering Operations – to collaboratively design and align on processes and tools required by Product Management to function effectively and efficiently.
• Drive adoption and adherence to new processes with empathy, clarity, and strategic influence/influence without authority
• Contribute to the Operations team strategy and planning.
• Exercise independent judgement and discretion in matters of significance.
• Manage work priorities independently.
• Serve as a resource for colleagues with less experience.
• Be available for occasional early morning or evening meetings with international colleagues.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Change Management; Product Operations; Product Management; Agile Methodology

Salary:

Primary Location Pay Range: $116,092.80 - $174,139.20

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years