Operations Engineer 2 (NOC) - Onsite in NYC - FreeWheel

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

This job requires in-depth knowledge across two to three key ecosystems/technologies, managing and enhancing Comcast Advertising's services and infrastructure. It focuses on deploying and stabilizing code, and promoting standardization and automation across networks and systems. Responsibilities include providing clear, technical communication during medium-scale outages and resolving complex issues. It drives continuous improvement through collaboration with engineering teams and vendors.

Job Description

Responsibilities:

• Conducting thorough testing and assessment of the network, developing and refining programs/scripts
• Maintaining operational stability and administering and deploying critical Unix, WebLogic, Linux configurations
• Conducting detailed troubleshooting and managing essential network protocols for optimization
• Formulating strategies for network performance enhancement and identifying targeted improvements
• Creating and revising network operational documentation, clearly communicating network configurations and processes
• Recommending system enhancements and analyzing XNOC tools for effective network operations
• Troubleshooting and resolving intermediate network issues and monitoring services to minimize downtime, serving as a knowledgeable resource
• Updating software for consistent system performance, maintaining high-quality network services
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Required Qualifications:

• 2 to 5 years of experience in IT Operations, Network Operations, System Monitoring, Application Support, or a related technical field.
• Hands-on experience with enterprise monitoring and observability platforms, including Nagios XI, Grafana, and Datadog.
• Experience utilizing alert management and incident correlation tools, such as BigPanda or similar platforms.
• Proficiency in Jira for incident tracking, ticket management, and workflow coordination.
• Strong understanding of monitoring, alerting, event management, and operational support processes.
• Experience troubleshooting production issues and responding to system alerts in a fast-paced environment.
• Ability to analyze monitoring data, identify trends, and proactively recommend improvements to system reliability and performance.
• Strong communication, collaboration, and problem-solving skills.

Schedule / Work Set-up / Location:

• Shifting Schedule (must be amenable with any schedule depending on business needs)
• Hybrid Work Set-up (3 days ONSITE weekdays - alternating Wednesdays every other week, 2 days WFH on the weekends)
• Hours are 8am to 8pm Eastern (12 hour shift - Wednesdays alternate)
• Office address is 1407 Broadway Floor 12, NY, NY

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Nagios XI; Grafana; Datadog; JIRA Tool

Salary:

New York Pay Range: $86,015.38 - $129,023.08

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years