Engineer 3, Technical Product Sales Support-Sales Engineering

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Engineer 3 is a senior-level technical sales support professional responsible for providing subject matter expertise in the design and implementation of complex data network and voice solutions for business-class customers. This role partners closely with the sales team to position and sell the company’s product portfolio, ensuring solutions meet customer needs and align with technical best practices.

Job Description

Core Responsibilities:

• Provide timely technical support and resolution for field service inquiries, ensuring high levels of customer satisfaction.
• Collaborate with the Sales team to support product modifications and deliver engineering expertise for custom solutions.
• Conduct needs analyses for both the company and its customers to develop strategic, cost-effective technical solutions.
• Serve as a Subject Matter Expert (SME) on Business Class products, offering guidance on capabilities and best practices.
• Design customer solutions that align with business applications, including protected circuit design, disaster recovery planning, and scalable bandwidth for future growth.
• Translate complex technical requirements into clear, customer-friendly language to facilitate informed decision-making.
• Exercise independent judgment and discretion on matters of significance, contributing to strategic initiatives and customer success.
• Maintain regular, consistent, and punctual attendance. Must be available for nights, weekends, variable schedules, and overtime as needed.
• Perform other duties and responsibilities as assigned.

Qualifications:

• 3-5 years of experience in technical sales engineering, network engineering, or a related field.
• Proficient understanding of data networking technologies (e.g., MPLS, SD-WAN, Ethernet, IP routing, VPNs).
• Strong knowledge of voice solutions, including VoIP, SIP trunking, and unified communications.
• Proven ability to design and present complex technical solutions to both technical and non-technical audiences.
• Experience supporting enterprise-level customers and working in a customer-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities and work independently with minimal supervision.

Preferred Skills:

• Experience with cloud networking, cybersecurity solutions, or managed services.
• Familiarity with sales methodologies and CRM tools (e.g., Salesforce).
• Experience mentoring or training junior engineers or sales staff.
• Advanced knowledge of enterprise networking protocols and architectures (SD-WAN).
• Strong business acumen with the ability to align technical solutions to customer goals and ROI.
• Experience working in a consultative sales environment or with complex solution selling.
• Ability to lead technical discussions and whiteboarding sessions with customers and internal stakeholders.
• Strong documentation skills for creating technical proposals, solution briefs, and customer-facing materials.
• Agile and adaptable in fast-paced, customer-driven environments.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Product Positioning; Collaborating; Sales; Sales Support Tools

Salary:

Primary Location Pay Range: $102,600.00 - $173,400.00

Additional Range: This job can be performed in New Jersey, and New York with a Pay Range of $94,050.00 - $173,400.00

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Targeted Commission: $28,000

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years