Senior Retail Store Development Manager - Nashville, TN

• Partner with Market Managers to drive sales execution and excellence for all lines of business within the Retail function.

• Talent Development for all roles within Retail.

• Ensure all product/service/promotion merchandising and the visual readiness/experience meets the retail channel expectations.

• Oversight and engagement regarding safety and security requirements and protocols to support operational excellence in each location.

• Responsible for the look of the store- i.e. supporting an environment to tell the Company story, create brand awareness, ensuring each store is a proper reflection of the brand.

• Support, influence, consult and develop a highly engaged, winning sales team within the Retail Sales space across multiple stores/markets and levels across the organization.

• Act as a promoter of the customer experience, Company brand principles and the customer retail journey, insight gatherer, and can show strong influence with store leadership across the market and region.

• Solve needs, make connections with a warm and friendly approach, and is a strong advocate for our products.

• Embrace and lead innovation, change and change management within their channel, markets and regions.

• Focus on developing and fostering an environment conducive for hiring engaged and high performing employees as well as caring for the development and progression of existing employees within the market/ region/ organization.

• Effectively analyzes situations to gain understanding and make sound, timely decisions that factor in costs, risks, and impact to employee and customer experience. Takes action to achieve resolution(s).

• Leverages key business, talent, performance and workforce management tools and platforms to successfully support optimal staffing, and key sales and operational functions.

• Champion the Company brand in each store within the territory. Ensure all product/service/promotion merchandising and the visual readiness/experience meets the retail channel expectations.

• Strong connection to the business as well as institutional knowledge regarding key performance indicators, sales performance, and profitability. Excels at relaying information to teams across the retail space.

• Develops and manages Company sales and profit goals for the retail stores. Effectively executes a successful workforce management strategy aligned with Company's business needs and ensures that all stores are fully staffed.

• Oversight and engagement regarding safety and security requirements and protocols to support operational excellence in each location.

• Support the company’s commitment to diversity, equity, and inclusion. Support creating a culture where every employee can participate and feels valued for who they are, and ensuring teams are representative of the communities we support.

• Partners closely with onsite leadership regarding training, updates on new promotions, products, and corporate initiatives. Collaborates with local leadership to maintain alignment with market objectives and initiatives.

• Holds onsite leadership accountable for assessing individual and team performance and provides location leadership with the appropriate coaching tools to engage employees, provide feedback, and create improvement plans as needed.

• Works with local leadership to maintain alignment with market objectives and initiatives.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• 50% travel throughout the Big South Region and other markets.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.