Software Engineer, Business Process and Operations Management Platforms (Eng 3)

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Business Information Technology (BIT) is a specialized group within Comcast Technology focused on serving business customers—ranging from small businesses to large enterprises and federal government clients. BIT is seeking a Software Engineer III to design, develop, and enhance our internally built, multi-tenant Business Process and Operations Management Platform. This platform enables agents to efficiently manage fulfillment orders, collaborate across teams, and ensure seamless communication and tracking throughout the request lifecycle. In this role, you will lead the end-to-end development process—from intake and design to implementation and testing—partnering with offshore engineers and serving as the primary development point of contact for the platform. You will work closely with product stakeholders, architecture teams, and QA to deliver high-quality, scalable solutions.

Job Description

This Engineer can be based with the team in either Mt Laurel, NJ; Reston, VA; or Philadelphia, PA.

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future

Core Responsibilities:

• Own development for our internally developed multi-tenant biz ops platform; potentially transition to adjacent platforms within the team per business needs
• Participate in intake and architecture discussions to translate requirements into scalable designs, leveraging BPM concepts and platform patterns.
• Design and develop modern web applications and microservices using Angular (UI), Java/Spring Boot (services), and database technologies.
• Coordinate with offshore teams to drive delivery: clarify requirements, break down work, review code/designs, and ensure quality at each stage.
• Integrate with internal/external systems via web services/microservices, ETLs, and data pipelines; work with the Kotja database where applicable.
• Leverage BPM tooling (e.g., Flowable, Oracle BPM, or equivalent) to model and implement business processes within the platform.
• Author and facilitate test design: build unit/integration tests, define test cases, and collaborate with QA to validate functionality against specs.
• Serve as the primary dev contact for Bedrock (production support team exists; you’ll triage and drive fixes/changes on the development side).
• Document technical decisions: designs, APIs, data models, process flows, test results, and operational runbooks.
• Apply AI-assisted development practices (team uses Copilot) to accelerate coding, testing, and documentation—while maintaining high code quality.
• Mentor junior engineers and contribute to engineering best practices, code reviews, and continuous improvement efforts.
• Monitor and evaluate competing products/approaches, proposing improvements to the platform’s design, reliability, and developer experience.
• Work typical business hours with occasional coordination across time zones for offshore collaboration.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.

Qualifications:

• 5–7+ years of professional software engineering experience with modern web and service development.
• Proficiency in programming languages: Java, C++, Python.
• Hands on experience using Front-end technologies: Angular/React/Vue, JavaScript, HTML, CSS, jQuery.
• Integration frameworks: Spring Framework, Spring Integration, Apache Camel
• Solid database fundamentals: MSSQL, MySQL, Oracle, and NoSQL databases like MongoDB.
• Unit testing frameworks: JUnit, TestNG.
• Demonstrated experience with Service-oriented architecture (SOA), RESTful APIs, and microservices
• Messaging platforms: RabbitMQ, Kafka.
• CI/CD tools: GoCD, Jenkins, Concourse.
• Understanding of Business process management concepts and tools: JBPM, Activiti, Flowable.
• Experience coordinating with offshore teams (requirements clarity, delivery oversight, code/design reviews).
• Strong testing mindset: unit/integration testing, test case design, and collaboration with QA.
• Excellent communication skills; comfortable being the primary dev contact for a platform/team.

Preferred:

• Cloud platforms: Pivotal Cloud Foundry, AWS, Azure.
• Secure coding practices, Full-stack development experience.
• Data analysis and reporting using R, Python.
• Familiarity with AI/ML concepts and use of Copilot or similar AI tools in development workflows.
• Experience in telecom or cable industry

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

BPM Architecture; Software Development; Design; Angular UI; AI Concepts; Java Spring

Salary:

Primary Location Pay Range: $114,985.89 - $172,478.83

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years