Principal Unified Communications Integration Engineer
Mount Laurel, New Jersey; Philadelphia, Pennsylvania
Overview
Make your mark at Comcast -- a Fortune 30 global media and technology company. Become part of our award-winning, international engineering team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. You’ll do the best work of your career right here.
Success Profile
What makes a successful Principal Unified Communications Integration Engineer at Comcast? Check out these top traits and explore role-specific skills in the job description below.
- Results-driven
- Adaptable
- Inventive
- Entrepreneurial
- Team Player
- Problem-Solver
Responsibilities
Principal Unified Communications Integration Engineer
Job Summary
This role is responsible for designing and deploying tailored voice solutions based on customer-provided requirements. The ideal candidate will have a strong background in VoIP technologies and systems integration, with the ability to build custom interfaces between voice platforms and customer systems, data sources, or SaaS applications. This position requires a blend of technical expertise, problem-solving skills, and a collaborative mindset to deliver seamless, scalable, and secure voice integrations. OverviewJob Description
Key Responsibilities
Analyze customer requirements and design customized voice solutions to meet business needs
Develop and deploy integrations between voice platforms and customer systems, including databases, APIs, and SaaS applications
Collaborate with internal teams and external stakeholders to ensure successful implementation and support
Troubleshoot and resolve integration issues across voice and data environments
Document integration architecture, workflows, and deployment procedures
Contribute to continuous improvement of integration frameworks and best practices
Technical Skills
Experience with voice platforms, PBX systems, and SIP trunking
Strong understanding of VoIP technologies and protocols: SIP, RTP, SDP, TLS
Extensive experience with REST APIs, webhooks, and common SaaS connectors (Salesforce, ServiceNow, SAML/OIDC)
Familiarity with SQL and database technologies
Experience with security protocols protecting data in transit and at rest
Experience with scripting or programming languages (e.g. JavaScript, Bash)
Solid knowledge of Linux systems and command-line tools
Understanding of LAN/WAN technologies including Ethernet, VLANs, and routing
Experience with packet analyzers and diagnostic tools
Ability to document architectural designs using diagrams and workflows
Professional Skills
Ability to manage projects independently and deliver high-quality solutions with minimal oversight
Strong analytical and problem-solving abilities in complex environments
Excellent communication skills for technical documentation, incident reporting, and customer interaction
Ability to manage customer expectations and drive a superior customer experience
Team-oriented with a professional demeanor and adaptability under pressure
Experience & Education
Bachelor’s degree in Computer Science, Information Systems, or a related field—or equivalent work experience
3+ years of experience in VoIP systems engineering or voice application development
Experience with systems integration and API-based development in enterprise environments
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
VoIP Solutions; RESTful APIs; SIP Trunking; System Integration; Linux Bash Shell; Scripting
Salary:
Primary Location Pay Range: $140,785.47 - $211,178.21
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
Hear from our people
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Albert Vice President, Product Management
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Culture
At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self.
Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package.
We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us.
You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.
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