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Comcast Incident Management Intern

Location Mount Laurel, New Jersey Req ID R418734 Job Type Full Time
Category Administrative Internships Date posted 09/14/2025
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Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

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Job Description

Program Overview: 

Comcast’s Summer Internship Program offers an exciting opportunity to gain hands-on experience, build lasting connections, and grow professionally in a dynamic and inclusive environment.This paid, 11-week immersive experience places interns at the heart of our business, working alongside talented professionals on meaningful projects that contribute to real outcomes. As a trusted member of the team, you’ll gain exposure to the inner workings of a global media and technology company while developing skills that will serve you well in any career path.

Your experience will include:

  • Hands-On Learning & Impactful Work: Tackle real business challenges, collaborate across teams, and contribute ideas that drive results from day one.

  • Community, Connection & Giving Back: Build meaningful relationships through social events, peer engagement, and shared experiences. You’ll also have the opportunity to give back through Team UP, Comcast’s volunteer initiative, deepening your connection to both your community and your fellow interns.

  • Mentorship & Support: Receive guidance from experienced professionals through our dedicated mentorship program, helping you navigate your internship and beyond.

  • Professional Development:Participate in a custom onboarding experience, a curated learning series, and networking events designed to help you build new skills, explore career paths, and gain insights from professionals from across the organization.

At Comcast, we’re committed to investing in the next generation of innovators and leaders. Our Summer Internship Program is a transformative experience designed to help you grow, connect, and take the next step in your professional journey.

Organization & TeamOverview

Comcast’s Technology & Product organization designs, develops and supports innovative products and services that bring broadband, wireless, video and voice experiences to residential and business customers throughout the world, with more than 57 million customer relationships across the U.S. and Europe. The team also works to ensure the performance of our network in the U.S., including speeds and capacity that customers rely on to stay connected to what matters most, and builds and operations mission-critical systems, including those that monitor our network and its associated cloud infrastructure.  

The CyberSecurity Incident and Availability Reliability Engineering (CSRE - IDEAL) team serves as the centralized operations function for Comcast’s cybersecurity infrastructure, driving operational maturity, resilience, and scalability across both cloud and physical environments. The team leads core reliability engineering initiatives across change, incident, and problem management domains. This includes fostering cross-functional alignment of processes across the organization, and driving measurable improvements in Mean Time to Detect (MTTD) and Mean Time to Mitigate (MTTM). The team leads the development of a centralized problem management framework, resolves challenges with dual-platform tracking (IOP & JIRA) and dashboard enhancements, enabling greater efficiency and visibility across Security Reliability Engineering operations. It also ensures operational readiness through robust change controls, standardized procedures, and escalation protocols.

The CSRE-IDEAL team supports infrastructure modernization across platforms such as F5, Gigamon, Aruba, Fortinet, and Palo Alto, while driving automation to streamline operations and improve response times. Responsibilities span tool onboarding of inventory management, centralized logging, alert monitoring, performance tuning, patching, OS upgrades, and backup/recovery. Emphasis is placed on major project delivery, process standardization, proactive maintenance, and compliance. As CSRE evolves into a centralized authority, the team is shaping a forward-looking vision for 2026+, focused on intelligent automation, AI integration, and governance. Key strategic questions—such as what it means to be “onboarded” into CSRE and what the program is striving to become—are guiding decisions around tooling and innovation, with a goal to deliver measurable improvements in security reliability and operational efficiency across Comcast.

Role Description

Do you like big challenges and working within a highly motivated team environment?  

As aIncident Management intern on the CSRE-IDEAL team, you will gain hands-on experience supporting the detection, response, and resolution of cybersecurity-related incidents across Comcast’s infrastructure. This role blends technical exposure with process and stakeholder coordination, making it ideal for students with an IT background and an interest in business operations or service management.

What are some interesting problems the student will work on?  

  • How to reduce Mean Time to Detect (MTTD) and Mean Time to Mitigate (MTTM) across diverse platforms.

  • Improving incident documentation and escalation workflows for better cross-team coordination.

  • Identifying patterns in incident data to support proactive problem management.

  • Enhancing visibility into incident metrics for leadership reporting and decision-making.

Where can this student make an impact?  

You’ll be working with the best and brightest minds in Comcast while we roll out the security infrastructure that will protect the next generation of connectivity.  Success in this role is characterized by a higher response time, with fewer impacts and outages.  

Your contributions will help strengthen Comcast’s incident response posture, reduce downtime, and improve service reliability. By supporting both technical and operational aspects of incident management, you’ll play a key role in ensuring that cybersecurity events are handled efficiently and transparently—impacting both internal operations and customer-facing services.

Job Responsibilities

Responsibilities include but are not limited to: 

  • Assist in triaging and documenting incidents using platforms such as IOP and Jira.

  • Monitor dashboards and alerts to identify anomalies and support timely incident response.

  • Participate in incident review meetings and help track follow-up actions and escalations.

  • Support the development and refinement of incident playbooks and escalation protocols.

  • Help analyze incident trends and contribute to monthly reporting on MTTD, MTTM, and incident volume.

  • Collaborate with cross-functional teams (engineering, operations, and business units) to ensure incident workflows are aligned and effective.

Preferred Skills

  • Basic understanding of IT infrastructure and cybersecurity principles.

  • Familiarity with incident management frameworks (e.g., ITIL).

  • Strong organizational and communication skills.

  • Experience with tools like Jira, ServiceNow, or similar ticketing systems.

  • Ability to interpret data and contribute to reporting and analysis.

  • Interest in business continuity, service reliability, and stakeholder engagement.

  • Preferred Majors:Business, Technology

Minimum Qualifications and Eligibility Requirements

  • Currently pursuing a bachelor’s degree from a United States-based college or university

  • Rising Junior or Rising Senior only (must have a graduation date between Winter 2026- Spring 2028)

  • Returning to degree-program (for at least a semester) after the completion of the summer internship (meaning, student must be returning to school for Fall 2026 semester before graduating) 

  • Available to work 40 hours per week over the course of the summer program starting June 1, 2026, through August 14, 2026

  • Authorized to work in the United States with no current or future sponsorship needs

  • Available to report in-person to the work location on the job posting (unless virtual offering) 

  • Comcast is an Affirmative Action/EEO employer M/F/D/V

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Skills:

Relationship Building; Professional Etiquette; Accountability; Teamwork; Communication; Resilience


Salary:

Base Pay: $32.00

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

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Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Relevant Work Experience

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Our Benefits

We’re proud to offer comprehensive benefits to help you live your best life:

  • Medical, prescription, vision, and dental insurance for eligible employees.
  • 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay.
  • Paid time off including eight observed company holidays and flex time.
  • Exclusive perks + discounts, including tuition assistance, commuter benefits and more!
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