Manager, Network Maintenance

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job is responsible for the overall functions of the Network Maintenance department. Manages daily job functions of personnel to assure work is completed in a timely and efficient manner. Provides leadership, motivation and direction for improvement in providing outstanding customer service and network maintenance. Establishes and oversees procedures, performance standards and best practices. Organizes daily and monthly activities to meet goals. Monitors work performance. Develops and trains staff. Manages professional employees and/or supervisors and may manage business support/technical staff. Has accountability for managing financial resources. Provides subject matter guidance to employees. Has overall responsibility for developing/administering performance standards for organizational unit. Develops processes and procedures to implement functional strategies

Job Description

Responsibilities:

• Recommending updates in policies, procedures, and best practices to optimize network maintenance operations
• Overseeing training and guidance to Network Maintenance Technicians on maintenance tasks, work methods, quality standards, and equipment usage.
• Managing the daily and monthly operational schedules to meet goals.
• Overseeing and analyzing network maintenance operations to ensure quality, reliability, customer satisfaction and compliance with established procedures and standards.
• Implementing/monitoring ongoing work safety programs in compliance with OSHA standards and promoting safety awareness.
• Maintaining budgets, completing reports on a timely basis and monitoring and controlling budgeted expenses.
• Ensuring the proper completion of all scheduled or on-demand service or maintenance work.
• Coordinating and conducting work performance reviews along with providing ongoing coaching and open communication with the team.
• Resolving customer complaints in a timely and professional manner.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Team Accountability; Network Maintenance; Safety Awareness; Organizational Change Management; Communication; Fast-Paced Environments

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years