Business Intelligence Analyst 3 (Nightshift - WFH)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Business Intelligence Analyst 3 is a senior‑level individual contributor responsible for delivering end‑to‑end analytics solutions across the Quote‑to‑Cash lifecycle. This role translates business requirements into scalable data models, ETL processes, and dashboards that inform decision‑making across Sales, Service Delivery, Billing, Service Assurance, and Usage.  Operating with minimal direction, the Analyst 3 performs advanced data mining, develops SQL‑based data pipelines and stored procedures, and builds intuitive Tableau dashboards that align to Comcast’s product portfolios: Communications, Connectivity & Secure Networking and Cybersecurity. This role ensures product taxonomy and data integrity remain at the core of all reporting.   

Job Description

End‑to‑End Solution Development

• Designs and delivers complete BI solutions including data extraction, data transformation (ETL), modeling, stored procedure development, and dashboard/report creation. 
• Utilizes SQL (SSMS), SSIS, Visual Studio, Tableau, and DBeaver to build automated and scalable reporting assets. 
• Creates and maintains ETL workflows, data pipelines, and optimized SQL queries supporting operational and executive reporting. 

Quote‑to‑Cash Reporting & Analytics

Develops reporting across all stages of the Quote‑to‑Cash lifecycle including: 

• Sales Funnel / Pipeline 
• Sales (Closed/Won) 
• Service Delivery (Operations) 
• Billing & Revenue 
• Service Assurance 
• Usage & Performance Metrics 
• Ensures reporting accuracy and alignment across cross‑functional teams including Sales, Product, Operations, Finance, and Service Assurance. 

Product‑Centric Portfolio Management

• Creates and maintains product‑based reporting for all Comcast Business portfolios: 
• Communications 
• Connectivity & Secure Networking 
• Cybersecurity 
• Ensures products are accurately identified, categorized, and mapped across systems (CRM → Delivery → Billing → Usage). 
• Integrates new products into reporting through schema development, mapping logic, and end‑to‑end validation. 

Data Quality, Testing, and Governance

• Performs data reconciliation and audit‑level validation between disparate systems and data sources. 
• Executes systems testing for new data integrations, product launches, ETL changes, and reporting enhancements. 
• Identifies trends, anomalies, and data quality issues and recommends corrective action. 

Cross‑Functional Collaboration

• Partners with business stakeholders to define requirements, translate needs into technical specifications, and deliver actionable insights. 
• Communicates trends, findings, and recommendations to leadership with clarity and confidence. 

Operational Excellence

• Exercises independent judgment on data methodologies, ETL design, reporting logic, and issue resolution. 
• Maintains consistent attendance and flexibility to support critical reporting or production issues as needed. 
• Performs additional duties as assigned. 

Operating Principles

 Employees at all levels are expected to: 

• Own the customer experience, ensuring accuracy, clarity, and usability of reporting. 
• Know your stuff, acting as a subject matter expert in BI tools, product data, and Quote‑to‑Cash processes. 
• Win as a team, collaborating effectively across Sales, Product, Operations, Finance, Billing, and Service Assurance. 
• Participate in the Net Promoter System, engaging in huddles and helping elevate improvement opportunities. 
• Drive results and growth through high‑quality analytics and automation. 
• Support a workplace culture grounded in fairness, equal opportunity, and respectful treatment of all colleagues. 
• Do what’s right for colleagues, customers, the business, and the community. 

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years