Business Intelligence Analyst 2 (Nightshift - WFH)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Business Intelligence Analyst 2 is a mid-level analyst responsible for developing and supporting data-driven reporting solutions across the Quote-to-Cash lifecycle. This role translates defined business requirements into reliable data extracts, transformations, and dashboards that support operational and tactical decision-making. Working with moderate guidance, the Analyst 2 contributes to ETL development, data modeling, and reporting while continuing to build technical expertise across BI tools and business processes. The role partners with cross-functional stakeholders and senior analysts to ensure reporting accuracy, consistency, and usability across Sales, Service Delivery, Billing, Service Assurance, and Usage.

Job Description

Reporting & Solution Development

• Develops and maintains BI assets including SQL queries, datasets, and Tableau dashboards.
• Supports ETL workflows and data transformations using tools such as SSMS, SSIS, and Visual Studio.
• Builds moderately complex reports that align with defined business requirements and data models.
• Assists in optimizing queries and improving performance of existing reporting solutions.

Quote-to-Cash Reporting Support

Contributes to reporting across key lifecycle stages:

• Sales Funnel / Pipeline
• Sales (Closed/Won)
• Service Delivery
• Billing & Revenue
• Service Assurance
• Usage & Performance Metrics
• Works with senior analysts to validate logic and ensure alignment across systems.
• Supports recurring reporting needs and ad hoc analysis requests.

Product & Data Alignment

• Applies established product taxonomy and mapping logic across reporting outputs.
• Assists with integrating new products into reporting under guidance from senior analysts.
• Validates product-level data across systems (CRM → Delivery → Billing → Usage).

Data Quality & Validation

• Performs routine data validation and reconciliation across data sources.
• Identifies discrepancies, escalates issues, and supports root cause investigations.
• Participates in testing for enhancements, ETL updates, and new reporting releases.

Stakeholder Collaboration

• Works with business partners to gather requirements and clarify reporting needs.
• Translates business questions into structured queries and visualizations.
• Communicates findings in a clear, structured, and actionable format.

Cross-Functional Contribution

• Collaborates with Analysts 3–4 to deliver solutions aligned to broader data architecture.
• Supports shared initiatives across Sales, Product, Operations, Finance, and Service Assurance.
• Incorporates feedback into iterative improvements of dashboards and reporting logic.

Operational Execution

• Executes assigned workstreams with attention to accuracy and timeliness.
• Supports production reporting and assists in troubleshooting data issues.
• Continues to build technical proficiency and business domain knowledge.

Operating Principles

 Employees at all levels are expected to:

• Own their deliverables with a focus on accuracy and clarity.
• Build technical expertise across BI tools, SQL, and reporting best practices.
• Collaborate effectively with analysts and business stakeholders.
• Ask the right questions to improve understanding of data and business context.
• Continuously improve reporting quality, efficiency, and usability.
• Contribute to a respectful, inclusive, and team-oriented environment.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years