Sr Solutions Engineer
London, United Kingdom
Overview
In this role, you'll get to expand territories and spearhead the sales of Comcast Business's innovative products and solutions into new markets. You'll also get to engage in the exciting challenge of acquiring and managing a diverse range of commercial customers, from mid-market and enterprise, to those with multiple locations, through both direct and partner channels.
Success Profile
What makes a successful Sr Solutions Engineer at Comcast? Check out these top traits and explore role-specific skills in the job description below.
- Results-Driven
- Goal-Oriented
- Communicator
- Good Listener
- Self-Starter
- Adaptable
Responsibilities
Sr Solutions Engineer
Job Summary
Responsible for providing subject matter expertise on the design and implementation of complex data network and voice solutions for business class customers. Works as a collaborative member of the sales team and services to market and sell the Company's product lines. Provides insight to customers on current network solutions. Works closely with account executives on presentations and the technical design of new sales. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experienceJob Description
- Ensure the technical execution of FreeWheel’s most demanding client
initiatives
- Design and document business and technical solutions for client project
execution
- Address major escalations and client-wide difficulties, assist in complex
implementations, and clarify appropriate resolution paths for new or unclear
use cases
- Act as primary liaison between Client Account Teams and Product
Solutions / Development teams for matters related to the SE’s clients,
providing guidance and feedback on product usage and gaps or needs
- Provide advice to Marketing, Product Marketing and Revenue Development
on “story”, materials, and product features
- Participate in pre-sales efforts (as needed) in which a prospect needs deep
technical insight into FreeWheel’s technology
- Provide training to internal teams, and occasionally to our clients and
partners
- Provides timely, technical support and problem resolution for escalated field
service questions from Services team
- Provides client account coverage when requested to do by management to
cover sickness/PTO or times of severe resource constraint
- Demonstrate ability to independently and effectively manage at least one
enterprise client or a number (2+) of client accounts / networks.
- Ability to serve as Primary Client Account POC and work in tandem with
Revenue, Product Solutions, Product Management, and Product
Commercialization teams to support the implementation and scaling of new
or existing products.
and requirements gathering, solution design, implementation process and
documentation.
- Support the International Client Solutions team in recruitement processes
attending interview panels and handling technical tests. Providing feedback
on candidates.
- Own or represent client solution specific internal projects working in
collaboration with other services across FreeWheel
Basic Requirements:
- BA/BS level degree in Computer Science, or equivalent practical experience
- Web or mobile technology literate (HTML5, JavaScript...)
- Database structures knowledge and/or some experience with SQL
- Experience presenting to diverse audience at all levels of seniority
- Preferred qualification:
- Experience with video technologies and/or online advertising
- Experience in scoping and requirement gathering solutions
- Skills with web/mobile technologies: JavaScript, HTML5, CSS, ActionScript
3, Objective C, XML, etc...
- Experience in technical troubleshooting
- Pre-sales experience
- Knowledge of scripting language and/or experience with API
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Hear from our people
“I’ve never felt so connected a job before. Any time I’m mentioning that I’m looking to grow, I feel like ears in the room open.”
Lauren Senior Business Account Executive
Culture
At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self.
Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package.
We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us.
You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.
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