Utility Service Representative

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Utility Coordinator is responsible for coordinating utility-related activities for residential solar projects from initial submission through final utility approval. This position serves as a primary point of contact between the company, utility providers, field teams, customers, and internal stakeholders to ensure utility requirements, inspections, and project milestones are completed accurately and on schedule. The role combines administrative project coordination with field responsibilities and requires strong communication, organization, follow-through, and professionalism.

Job Description

Position Summary

The Utility Coordinator is responsible for coordinating utility-related activities for residential solar projects from initial submission through final utility approval. This position serves as a primary point of contact between the company, utility providers, field teams, customers, and internal stakeholders to ensure utility requirements, inspections, and project milestones are completed accurately and on schedule.

The role combines administrative project coordination with field responsibilities and requires strong communication, organization, follow-through, and professionalism.

Key Responsibilities

• Coordinate directly with utility companies regarding project requirements, applications, inspections, approvals, and outstanding items.
• Schedule and coordinate utility inspections and other required utility-related site visits.
• Travel to customer properties and meet utility representatives onsite to host and facilitate utility inspections.
• Submit, track, and monitor Miss Utility/811 tickets and ensure required utility marking activities are completed within applicable timelines.
• Monitor utility applications and projects through completion, proactively following up on outstanding requirements, inspections, approvals, and documentation.
• Maintain accurate and timely project information, notes, documents, and status updates within the company's CRM system.
• Communicate project status, delays, requirements, and next steps to internal stakeholders and field teams.
• Provide occasional customer communication regarding scheduling, utility inspections, access requirements, or other project-related needs.
• Identify potential delays or issues and work with utilities and internal teams to resolve them efficiently.
• Maintain organized records of utility correspondence, approvals, inspection results, and other required documentation.
• Represent the company professionally when interacting with utility representatives, customers, inspectors, and other external partners.
• Maintain a professional appearance and conduct while working in the field or representing the company at customer properties.
• Perform additional project coordination and administrative responsibilities as needed to support the Utility and Operations teams.

Qualifications

• Strong organizational and time-management skills with the ability to manage multiple active projects simultaneously.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to maintain accurate project records.
• Ability to independently follow up on outstanding items and drive projects toward completion.
• Comfortable communicating professionally with utility companies, customers, field personnel, and internal stakeholders.
• Ability to learn utility requirements, processes, and terminology across multiple jurisdictions and utility providers.
• Comfortable working with CRM systems, online utility portals, email, and standard business software.
• Ability and willingness to travel locally to customer properties and utility inspection locations as required.
• Valid driver's license and reliable transportation required.

Preferred Qualifications

• Previous experience in utility coordination, solar, construction, permitting, inspections, project coordination, or a related field.
• Experience working directly with electric utilities or other regulated service providers.
• Experience coordinating field inspections or working with inspectors and field personnel.
• Experience using CRM or project-management systems.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Attendance Management; Troubleshooting; Scheduling

Salary:

Maryland Pay Range: $23.18 - $34.77

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years