Sr. Manager, Content Operations-Xumo

Xumo, a joint venture between Comcast and Charter Communications, was formed to develop and offer a next-generation streaming platform for the entire entertainment industry. The company consists of three primary lines of business: Xumo devices, Xumo Play, and Xumo Enterprise. Powered by Comcast’s global entertainment platform, Xumo devices feature a world-class user interface with universal voice search capabilities, making it easy for consumers to find and enjoy their favorite streaming content. Xumo Play is a free ad-supported streaming TV (FAST) service offering hundreds of linear channels and on-demand options. Xumo Enterprise provides tools and services for content creators, distributors, and advertisers to make FAST content more accessible.

Job Summary

Responsible for the planning, execution and troubleshooting of a continuous flow of content for either Xumo Play and all Enterprise endpoints. Creates new concepts. Enhances content and services. Accountable for content quality and traffic of incoming assets and feeds from content providers. Serves as a subject matter expert for particular verticals within the site and/or platform sections. Has accountability for managing onboarding team. Provides subject matter guidance to external and internal partners. Has overall responsibility for developing/administering performance standards for organizational unit. Develops processes and procedures to implement functional strategies.

Job Description

Additional Job Summary/Info:

• As a Senior Manager this role will require taking initiative to problem solve, take ownership & bringing ideas to the greater content operations team as Xumo continues to expand. This role will manage a team, along with being a hands on content operations expert.
• Experience within the streaming/FAST industry highly preferred.
• A team player with a strong sense of ownership and a proactive, problem-solving mindset is critical to be successful in the role.
• Position is office based in Irvine, CA or Philadelphia, PA- 4 days a week in office/1 day remote.

Core Responsibilities

• Manages and monitors the development and implementation of content programs with major partners in entertainment with the goal of significantly increasing the quailty and depth of content.
• Identifies and evaluates business opportunities and targets key event programming to drive differentiation.
• Monitors staff on best practices for onboarding of content per Xumo technical specifications for MRSS feeds, XML feeds, HLS feeds and XMLTV feeds. 
• Enhances programming by ensuring all proper metadata is provided timely to meet target launch dates.
• Provides training, guidance, and feedback to implement best practices in onboarding strategies, tooling and troubleshooting.
• Manages partner promotions, content tracking, channel and platform launches and cross-platform programs with other divisions.
• Coordinates with marketing and creative teams to align content goals and ensures smooth and timely implementation of content programs.
• Knowledgeable about movies and TV shows (across genres), with a general interest in the pop culture and media/streaming industries.
• Willing to get “into the weeds” with content, metadata, and delivery issues to help fix problems as they occur.
• Meticulous attention to detail for content programming and escalations to satisfy partner requests.
• Overall mind for organization and project management to keep multiple tasks on schedule at the same time.
• Mindful regarding scheduling timelines and due dates simultaneously across multiple partners.
• Creative mindset to come up with new and improved programming strategies.
• Ability to discern learnings from data to apply to programming strategies.
• Excellent, timely communicator with various external partners and internal stakeholders.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Planning; Troubleshooting; People Management; Content Operations

Salary:

Primary Location Pay Range: $120,444.19 - $180,666.29

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years