Executive Director, Product - Xumo

Xumo, a joint venture between Comcast and Charter Communications, was formed to develop and offer a next-generation streaming platform for the entire entertainment industry. The company consists of three primary lines of business: Xumo devices, Xumo Play, and Xumo Enterprise. Powered by Comcast’s global entertainment platform, Xumo devices feature a world-class user interface with universal voice search capabilities, making it easy for consumers to find and enjoy their favorite streaming content. Xumo Play is a free ad-supported streaming TV (FAST) service offering hundreds of linear channels and on-demand options. Xumo Enterprise provides tools and services for content creators, distributors, and advertisers to make FAST content more accessible.

Job Summary

Xumo seeks an experienced and highly motivated Executive Director of Product Management, Xumo Play to join our growing FAST Product & Technology team. Reporting to the Vice President of FAST Product within the Xumo Joint Venture, the ED Product for Xumo Play will drive the strategy, development, and optimization of Xumo’s premier, consumer-facing FAST app experience. This role will collaborate closely with cross-functional teams, including Front- and Back-end Engineering, Project Management, QA, Advertising sales, Content Operations, Ad Operations, Editorial and Marketing, to deliver innovative app products and features that drive engagement, retention and ad revenue. This senior leadership role requires an accomplished executive with a deep understanding of the streaming media industry, a track record of managing high-performance product teams, and a passion for delivering exceptional user experiences that leverage industry insights, data-driven methodologies, and innovative UI/UX practices focused on growth and engagement. This role will require an individual to be very organized, excellent in written and verbal communication, highly analytical, adept at communicating clearly and regularly with internal and external stakeholders and consistently demonstrate subject matter expertise. Experience leveraging AI-toolsets and technology within the course of Product workflows is strongly preferred.

Job Description

Core Responsibilities

• • Strategic Leadership & Vision:

  Develop and articulate a compelling long-term product strategy aligned with Xumo FAST business goals. Stay ahead of industry trends, emerging technologies (AI adoption in particular), and rapidly evolving consumer preferences in streaming and ad-supported models.

  • Product Lifecycle & Roadmap Management:

  Oversee the end-to-end lifecycle of Xumo Play’s core products, including live channels, on-demand content, user interface, search, recommendations, and personalization features.

  • Team Management & Development:
    Lead, mentor, and grow a high-performing product management team, fostering a culture of innovation, collaboration, and accountability.

  • User Experience & UI/UX:
    Drive continuous improvement of the Xumo Play user interface and experience, ensuring intuitive navigation, content discoverability, and personalized engagement across all devices.

  • Customer Care:
    Lead the support team to ensure timely, effective assistance to end users who contact Xumo Play support.  Partner with the Care team for the Xumo platform and develop cross-functional strategies to address user issues, enhance satisfaction, and incorporate feedback into product improvements.

  • Data-Driven Decision Making:
    Utilize internal analytics, user feedback, and industry benchmarks to inform product decisions, optimize user journeys, and influence engagement and retention.

  • Market & Industry Awareness:
    Monitor the competitive landscape, industry news, and technological advancements within streaming media, AVOD, and FAST segments to identify opportunities and mitigate risks.

  • Cross-Functional Collaboration:
    Partner with engineering, content, marketing, advertising, and sales teams to ensure seamless execution of product initiatives and revenue growth strategies.

  • Data Security & Accessibility Compliance:
    Lead the implementation of industry best practices for data security, privacy, and accessibility. Oversee initiatives such as adherence to global privacy platforms, and ensure the Xumo Play app supports accessibility features including captions and audio descriptions to meet compliance standards and user needs.

  • Operational Excellence:
    Implement best practices for product development, testing, release cycles, and continuous improvement, partnering with Project Management and Development teams on Xumo Agile methodologies

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

User Experience (UX) Design; Data-Driven Decision Making; Innovation; People Leadership; Product Development Lifecycle; Strategy Execution

Salary:

Primary Location Pay Range: $211,833.91 - $317,750.86

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +