Investigator 2, Security

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for performing investigations of alleged criminal or other activity that has or may have a negative impact on the Company. This includes This position is responsible for supporting the corporate security function in protecting both company assets and employee safety, conducting investigations and identifying risks to Comcast’s brand, assets and business processes across multiple business channels that could include theft, forgery, fraud, workplace violence incidents, retail business sales misconduct, other personal misconduct, and policy violations, as well as criminal violations. Promotes customer and employee safety by conducting physical security risk and vulnerability assessments to identify potential threats and vulnerabilities and works to mitigate security risks. Responsible for conducting physical security assessments to identify gaps and opportunities to improve security as well as addressing requirements per Comcast policies.

Job Description

Core Responsibilities

• Develop investigative strategies using appropriate techniques, systems, and tools to gather and evaluate evidence.
• Work with management to plan, organize, and conduct investigations related to internal and external security issues. This includes but is not limited to; conducting and directing interviews of direct and indirect witnesses, offenders and victims, searching records, documents, other media, surveillance, and preparing investigative findings in a comprehensive, coherent and proficient written report that meet legal and regulatory requirements for presentations to business leaders to aid in business decisions and to law enforcement, when warranted.
• Conducts interviews with alleged offenders, witnesses, and victims of Code of Conduct violations and/or crimes committed against Comcast or its employees.
• Works with senior investigators and management to plan, organize, and conduct difficult and complex investigations related to internal and external security issues. This includes but is not limited to, searching records, securing documents, performing surveillance, and preparing reports with minimal supervision.
• Prepares clear, comprehensive, and cohesive investigative reports and statistical data in a timely manner.
• Ensure that all investigations / inquiries are completely objective and brought to a logical conclusion in the best interest of the Company.
• Establishes connections between alleged offenders and other violators by linking evidence uncovered from various sources.
• Collects, documents, stores, and maintain evidence according to the chain of custody guidelines.
• Assists in conducting audits to ensure compliance with applicable security standards.
• Aids in matters associated with internal or external generated security issues through identification of causative factors, appropriate course(s) of action, foreseeing future issues and innovating means of rendering complex and sensitive situations manageable.
• Assists in conducting physical security assessments and incident reports; interfaces with business partners to address security risks / findings.
• Communicates and directs effective prevention strategies ensuring appropriate controls are in place at the discretion of management
• Reviews and analyzes investigative operations and processes to identify security vulnerabilities and weaknesses in order to recommend strategies for prevention, mitigation, and recovery.
• Testifies under oath in municipal, superior, and federal court and administrative hearings as needed. 
• Collaborate with Company stakeholders including but not limited to Human Resources, Legal, Compliance, Environmental Health and Safety, Business Continuity, etc.
• Develops and maintains excellent working relationships with peers in the industry, local, state, and federal law enforcement agencies, government agencies and emergency services to achieve maximum results and business support.
• Communicates investigative information obtained on a need-to-know basis only.
• Presents training programs to employees on numerous security related topics, to include but not limited to security awareness, robbery and fraud prevention, workplace violence, sales integrity, etc.
• Enforces security policies and procedures across respective footprints.
• Other duties as assigned.

Required Qualifications

• Experience with law enforcement, intelligence, public service, or private sector security organization.
• Experience conducting multi-jurisdictional investigations in collaboration with local, state, and federal law enforcement agencies.
• Knowledge of Federal, state, or local regulations relevant to the Company (i.e., PCI, CPNI, SOX, HIPAA, and data privacy).
• Excellent judgment and creative problem-solving skills, including conflict resolution skills.
• Exceptional written and oral communication and strong presentation skills.
• Proactive risk management skills to identify, assess, and mitigate threats.
• Proficient in contemporary / advanced interviewing techniques or protocols.
• Maintain the highest ethical and professional standards.

Education

• Bachelor’s degree, within an area of study relevant to this position is preferred.

Related Work Experience

•  Requires two-five years of related experience.

Preferred Qualifications

• Certification or accreditation from a risk or security management program such as: Certified Security Project Manager (CSPM), Associate Professional (APP), Certified Professional (CPP), Physical Security Professional (PSP), Certified Fraud Investigator (CFI), or Professional Certified Investigator (PCI) is a plus.
• Certification from an interviewing and interrogation program such as Wicklander-Zulawski & Associates, John E. Reid & Associates, or LSI Laboratory for Scientific Interrogation, Inc. (SCAN) is a plus.
• Knowledge of video camera systems, intrusion detection systems (IDS), access control systems, and digital video recorders (DVR) is a plus.

Working Conditions

• Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary.
• Must be willing to travel up to 5%.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Security Trainings; Codes of Conduct; Report Writing; Criminal Investigations; Company Policies

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years