Sr. Sales Operations Consultant

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Sr. Sales Operations Consultant plays a crucial role in ensuring Comcast Business customer satisfaction and operational efficiency. This position involves providing comprehensive support throughout the sales process, from pre-sales support to post sales activities, ensuring that customer orders are processed accurately and efficiently. This role will be 100% virtually based in Indiana with no anticipated travel.

Job Description

Core Responsibilities

• Work with the senior sales team to ensure customer orders are processed appropriately. 

• Provide order support and coordination including the small business, mid-market and Enterprise channels. 

• Ensure order coordination, verification and corrections are completed and work cross functionally with other support teams to manage internal escalations and ensure timely and accurate resolution within defined Service Level Agreements (SLAs). 

• Review contracts and validate financial data and services with internal customers to ensure accuracy, attention to detail. 

• Ensure contracts meet all submission criteria and compliance requirements and approve/correct or reject contracts as appropriate. 

• Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately. 

• Strong hands-on approach to solving problems and communicating with Sales teams and Sales leadership. 

• Research issues on individual orders/accounts and provide guidance to Sales teams. 

• Navigate through multiple systems to build, track and/or monitor orders. 

• Polished, professional verbal and written communication with regional and division partners (Sales Support, Sales leadership). 

• Assist with incubating process for new products and/or systems during the early phases of incubation and introduction. 

• Identify opportunities for improvement and recommend solutions. 

• Meet defined scorecard productivity/quality metrics. 

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary (team supports end-of-month sales processing). 

• Other duties and responsibilities as assigned. 

Preferred Qualifications 

• 2 – 4 years of sales support experience.
• Experience with MS Office (Excel, Word, PPT).

• Preferred experience with Salesforce, Century, Workbench, Orion, Dynamics, Café. 

• Strong attention to detail with a sense of urgency and flexibility. 

• Strong written and verbal communication skills. 

• Multi-site order management experience.

• Comcast Business experience.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Sales Support; Communication

Salary:

Pay Range: This job can be performed in Illinois with a Pay Range of $25.21 - $43.78

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years