Specialist 3, Business Operations - Fleet & Facilities

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Working in the Fleet and Facility area, the person in this position is responsible for training internal and external customers on policies, procedures and workflows. Analyze accounts receivable, billing and process inquiries while providing superior customer experience for internal and external customers. Determine and implement process improvements to deliver operational efficiencies. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Job Description

Core Responsibilities

· Manage daily facility and fleet operations across assigned locations.

· Role requires frequent travel to assigned company locations as well as client sites within assigned geography.

· Serve as the primary point of contact for all building and fleet-related issues; Responsible for responding promptly to facility or fleet emergencies, such as breakdowns, equipment failures or building system outages.

· Source, evaluate, and manage vendors and contractors for facility and vehicle maintenance services; Review new account setups and vendor onboarding to ensure accuracy and all vendor expectations are met.

· Negotiate service agreements and monitor maintenance and repair budgets to ensure cost-effectiveness.

· Coordinate with vendors and service providers to ensure timely and cost-effective repairs and monitor/evaluate repair work to ensure quality and compliance with standards.

· Ensure all vehicles and buildings are in safe working condition and oversee all repairs for vehicles and facilities to minimize downtime, including federal, state and local regulatory compliance, including inspections and licensing.

· Maintain building safety standards and ensure all facility operations adhere to OSHA and company safety protocols.

· Coordinate quarterly inspections and routine maintenance of key building components (e.g., HVAC, electrical, plumbing, roofing).

· Prepare and present reporting on operational statuses, issues, and improvement recommendations to management. Identify opportunities to reduce expenses and improve efficiency.

· Coordinate various projects and assignments with the team and other departments and maintain policy and procedure documentation.

· Maintain an accurate and up-to-date inventory of all vehicles, including registration, and assignment status.

· Track and manage facility-related assets and building systems for each location.

· Consistent exercise of independent judgment and discretion in matters of significance.

· Other duties and responsibilities as assigned.

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Employees at all levels are expected to:

· Understand our Operating Principles; make them the guidelines for how you do your job.

· Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

· Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

· Win as a team - make big things happen by working together and being open to new ideas.

· Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

· Drive results and growth.

· Respect and promote inclusion & diversity.

· Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Microsoft Excel; Time Management; Communication; Inventory Management; Working Independently

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

5-7 Years