Solutions Engineer 1

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Reporting to the Director, Solutions Engineering, the Solutions Engineer 1 is responsible for providing solution engineering support to all field resources including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives. This person will have a strong understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, SNMP, Interior and Exterior IP Routing protocols (BGP, OSPF, QoS) as well as SDWAN and SASE design principles to best position the benefits of managed network solutions to prospective clients. Responsible for working with a cross-functional team to define, develop and deploy solutions. Ensure that the company platform is deployed and maintained utilizing best practices as well as managing change as the platform evolves. Works independently with minimal-to-no supervision while also demonstrating the ability to lead projects and initiatives autonomously. Role will be virtual with up to 25% travel - candidate will reside in the Eastern Standard Time Zone (EST) to align with sellers.

Job Description

Core Responsibilities:

• Provide solution engineering support for all field resources including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives.
• Responsible for lifecycle sustaining engineering support (discovering, solution and proposal).
• Handle moves, adds and changes (MACD).
• Provide sustaining engineering support for large complex solutions.
• Support activities related to account development. 
• Capture customer technical requirements and translate to internal architecture templates.
• Work with the product team on new product requirements, integrations and defect resolution.
• Collaborate with the product team and customers on load/stress and fail-over testing for high-availability deployments.
• Work with customers to address issues and resolve problems both pre & post-production.
• Drive continuous technical improvement both internally and with customers.
• Cultivate and drive technical decisions with customers to design or improve technical solutions.
• Oversee technical implementation for customer deployment projects.
• Joint participation in client implementation planning and related activities to ensure seamless integration or turn-up of Comcast Business Global services for both new and existing customers.
• Provide a technical fulfilment and answer questions related to Comcast Business Global technical capabilities for RFI’s, RFQ’s and RFP’s.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Preferred Qualifications:

• 3+ years of experience as a telecom Solutions Engineer or related role.
• Strong understanding of VoIP and data networking protocols (SIP, RTP, HTTP/S, SNMP, BGP, OSPF, QoS).
• Experience with SDWAN and SASE design principles.
• Proven ability to work independently and lead projects.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Reside on the East Coast of the US and able to travel up to 25% annually.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Strategic Objectives; Sales

Salary:

Pay Range: This job can be performed in New Jersey, and New York with a Pay Range of $72,832.83 - $126,499.13

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Targeted Commission: $35,000.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years